Listening: Attitudes, Principles, & Skills Chapter 10 Objectives After completing this chapter, you will become more aware of: The challnenge of listening in high-technology environments The challenge of listening globally The challenge of listening across gender The challenge of ethical listening

Cultural Differences in Values Typical US Values Values/Non-US Cultures Personal control Fate Change Tradition & Stability Action, proactive Being, peace Informality Formality Materialism Spiritualism

The Impact of Communicator Similarity

Creating a Third Dimension

Gender Differences in the Speech of North American Men and Women   Women use more qualifiers. • Women use tag questions. • Women speak with an upward inflection. • Female voices are higher, softer. • Men tend to overlay women’s speech. • Men interrupt women more than women interrupt men. • Men tell stories; women ask questions. • The content of women’s speech is more personal; women talk about their feelings more readily than do men. • Men state ideas more directly. • Men use profanity more frequently. • Women wait for a sign of interest before continuing.

Gender Differences in Nonverbal Communication • Men display a more relaxed posture. • Men tend to take up more physical space. • Eye contact varies with gender. • Women use more facial expressions and emotional displays. • Women are more likely to pay attention to nonverbal cues. • Women smile more frequently. • Men use more forceful gestures. • Women have softer, higher voices.