WLAN 9100 Support Services July 2014

WLAN 9100 Support Services Portfolio Overview Direct GX5300 Retail (US Only) GX6100 Wholesale (Express) GX6300 Co-Delivery (PASS) GX4300 Support Matrix for the WLAN 9100 AP Support Service Offers On-Site with Parts Next Business Day GJ * NBD Parts Advanced Replacement 10 Day Repair Service GF NBD Advanced GL 10 Day Repair 24x7 Remote Technical Support with Operational Software Updates & Upgrades GE This slide goes into a bit more detail on the different options that can be selected for support services or maintenance for WLAN 9100 hardware and software. There are 4 Global Support Services portfolios that are available to the Customer; Direct, Retail, Wholesale or Express, and Co-Delivery or PASS. The top portion of this slide provides a matrix for hardware. The only hardware that can be covered with a maintenance agreement are the access points. All other WLAN 9100 hardware, such as external antennas and cables, cannot be covered by a maintenance agreement. Since the 2-radio APs are covered by a limited lifetime warranty, there is no required attach or any required support services. NOTE: As part of any hardware support agreement for the 9100 hardware, the AP operating software is also covered. Remote Tech support offer – The GE offer is the minimum contracted Service level available. It provides 24x7 remote technical support with access to operational software updates and upgrades for the term of the contract. Without purchasing the GE level of support, the customer is not entitled to operating software updates or upgrades. Return & Repair – The GL offer includes Remote Tech Support plus Return & Repair. It provides the customer with the ability to return their defective hardware to the Avaya repair facility for exchange for a like part shipped within 10 days for the USA. This is a global offer with different turnaround time in other regions. Managed Spares offer – The GF offer provides Remote Tech Support with NBD or next business day advanced parts exchange. Managed Spares Onsite Offer – The GJ offer provides Remote Tech Support with NBD or next business day response and onsite advanced parts exchange by a Field Technician. It includes onsite labor. The bottom portion of the slide provides a matrix for software. Application Control and embedded controller software is considered AP operating software and covered as part of any AP hardware maintenance agreement. So the only software for the WLAN 9100 that might have a maintenance agreement, is WLAN Orchestration System or WOS. The GU offer is considered “required attach” and required for all solutions using WOS. Software Subscription Services Offer or GU provides Remote Tech Support plus access to software updates and upgrades for the term of the contract. Support Matrix for the WLAN 9100 WOS Support Service Offers 24x7 Remote Technical Support with Software Updates & Upgrades GU * On-site offer is valid for Indoor Access Points only

Support Services – AP Hardware Pricing and ordering for the WLAN 9100 (Annual APL in USD) AP - Wholesale Services (Gx6300xxx) Product Order Code SLN Tech Support (GE6300xxx) R&R (GL6300xxx) NBD (GF6300xxx) Onsite NBD (GJ6300xxx) WAP9122XX-E6 ERY 42 48 66 WAP9123XX-E6 ES1 72 81 105 WAP9132XX-E6 ES4 78 93 WAP9133XX-E6 ES7 117 WAO9122XX-E6 ESA 99 114 NA This slide shows the pricing for support services specifically for the WLAN 9100. This slide shows annual APL pricing – where support is sold Wholesale or Express and Retail. NOTE: Although the prices shown on this slide were correct at the time of publication for this course, they are subject to change and current pricing should be verified using the Global Product and Pricing Catalog. As you may know from selling other Avaya Networking products, The Wholesale Portfolio (aka Express) is a Global offer that is similar to Retail in that the Partner resells Avaya branded Services to their customer, but the end-customer contract is with the Partner. Avaya has a contract with the Partner to deliver all contracted service to the end customer on behalf of the Partner. All support is delivered directly by Avaya to the customer from 1st call through case closure. Partners receive their assigned Support Services discount for reselling the Avaya branded support offer. The Retail Portfolio is a US only offering where Partners resell Avaya branded Services to their customer on Avaya contract paper. All support is delivered by Avaya to the customer from 1st call thru case closure. The Partner receives commission upfront for reselling Networking Services per the Retail Commission structure. AP - Retail Services (Gx6100xxx) Product Order Code SLN Tech Support (GE6100xxx) R&R (GL6100xxx) NBD (GF6100xxx) Onsite NBD (GJ6100xxx) WAP9122XX-E6 ERY 35 42 55 WAP9123XX-E6 ES1 60 70 90 WAP9132XX-E6 ES4 65 80 WAP9133XX-E6 ES7 79 100 WAO9122XX-E6 ESA 85 96 NA Note: Please always refer to the GPPC for current pricing.

Support Services – AP Hardware Pricing and ordering for the WLAN 9100 (Annual APL in USD) AP - Co-Delivery Services (Gx4300xxx) Product Order Code SLN Tech Support (GE4300xxx) R&R (GL4300xxx) NBD (GF4300xxx) Onsite NBD (GJ4300xxx) WAP9122XX-E6 ERY 24 27 48 WAP9123XX-E6 ES1 39 45 81 WAP9132XX-E6 ES4 36 42 72 WAP9133XX-E6 ES7 51 87 WAO9122XX-E6 ESA 54 63 NA This slide gets into the pricing for support services specifically for the WLAN 9100. This slide shows the annual APL pricing – where support is sold Co-delivery or PASS & Direct. NOTE: Although the prices shown on this slide were correct at the time of publication for this course, they are subject to change and current pricing should be verified using the Global Product and Pricing Catalog. As you may know from selling other Avaya Networking products, The Co-delivery Portfolio (aka PASS) is a Global offer where the Partner is selling their Partner branded services to the end-customer. The Customer’s Service contract is with the Partner. The Partner purchases a back-end service contract from Avaya in support of their customer. The Partner is required to take 1st call through level 2 support calls from their customer. The Partner owns opening and closing the call with the customer. The Partner utilizes Avaya contracted support as required and outlined by the back-end service contract level purchased. Partners receive their assigned Support Services discount when purchasing a back-end support agreement from Avaya. The Direct Portfolio is a Global offer sold by Avaya, contracted on Avaya Paper, and all support is delivered by Avaya. AP - Direct Services (Gx5300xxx) Product Order Code SLN Tech Support (GE5300xxx) R&R (GL5300xxx) NBD (GF5300xxx) Onsite NBD (GJ5300xxx) WAP9122XX-E6 ERY 35 42 55 WAP9123XX-E6 ES1 60 70 90 WAP9132XX-E6 ES4 65 80 WAP9133XX-E6 ES7 79 100 WAO9122XX-E6 ESA 85 96 NA Note: Please always refer to the GPPC for current pricing.

Tech Support with Upgrades Support Services – WOS Software Pricing and ordering for the WLAN 9100 (Annual APL in USD) WOS Software - (GUx300xxx)* Product Order Code SLN Tech Support with Upgrades Express (GU6300xxx) Retail (GU6100xxx) Direct (GU5300xxx) Co-Delivery (GU4300xxx) WOS9100E ESD 603 512 483 WLC0050WOS ESF 696 592 558 WLC0100WOS ESG 942 800 753 WLC0500WOS ESI 2,601 2,209 2209 2,079 WLC1000WOS ESJ 3768 3,202 3202 3,015 As mentioned before, the only software component to offer a maintenance agreement, in the WLAN 9100 solution, is the WOS software. For any solution utilizing premise based WOS, a maintenance agreement is required. This agreement includes support for the base software and for the number of APs being managed. NOTE: the base software includes support for 10 APs. The support codes are for preset quantities of APs; 50, 100, 500, and 1000. The preset quantities match the product WOS license codes. The individual codes can be combined to achieve the number of APs purchased. So if the customer’s solution includes 762 APs being monitored by WOS, support for 800 APs would have to be purchased. This slide shows the annual APL pricing in US dollars. NOTE: Although the prices shown on this slide were correct at the time of publication for this course, they are subject to change and current pricing should be verified using the Global Product and Pricing Catalog. Note: Please always refer to the GPPC for current pricing. * WOS Software requires a GUx300xxx service contract a point of sale

Customer Value from Support Services Provides customers with the ability to optimize their network investment by selecting the Support option that best meets their Business objective Hardware Support options provide flexibility from Remote Technical Support through NBD Parts Onsite in maximizing network availability Application Software Support allows customers to maximize their value in keeping systems current with entitlements to major and minor releases Optimizing your Network availability and staying current with technology updates positions your business to remain competitive

Key Avaya Portal Links: Avaya Sales Portal - Data Networking Support Services https://avaya.my.salesforce.com/apex/sp_ContentClassificationListPage?cat=All&Id=a3j30000000L3iCAAS Key content At-A-Glance hNES Support Service Offers Avaya hNES Retail Service Descriptions.zipx Avaya hNES Express Service Descriptions V3.2 Support Services for Avaya Networking Solutions Partner Pitchpack Avaya Sales Portal - Partner Assurance Support Services – PASS https://avaya.my.salesforce.com/apex/sp_ContentClassificationListPage?Id=a3j30000000L3ilAAC&cat=All Collateral Listed on this slide are some links for additional details on Support Services available for Avaya Networking hardware and software products, such as the WLAN 9100, Fabric Connect, and idEngines™. Please take a moment to review this list of links. When you are ready, click the forward arrow at the bottom to continue on with this course. Key content Service Description Document for GE through GN Co-delivery (PASS) offers Avaya Sales Portal - Product Policies (Lifecycle & Licensing) https://avaya.my.salesforce.com/apex/sp_ViewDetailPage?c=a3d30000000L5m3AAC&id=a3j30000000LBzRAAW Key content Avaya Global Product Warranty Policy for End Users Lifetime Warranty for Stackable Ethernet Switches for Campus, Data Center and SME deployments