Angela Robertson – Business Analyst Justine Resta – Organisational Development Coordinator

11 km west Melbourne CBD 76,325 199,432 1322

Business Transformation How we fit Paul Younis CEO Neil Whiteside Director Infrastructure and Environment Helen Morrissey Director Corporate and Community Relations Kath Brackett Director Community Wellbeing Stuart Menzies Director City Development plus one IT Governance Business Transformation Neil Maharaj Business Systems Analyst Angela Robertson Business Analyst Justine Resta Organisational Development Coordinator

Designed by the community Content simplification Apply and pay Report it Mobile responsive Search driven architecture

Our Approach

Business transformation is about making fundamental changes in how business is conducted in order to help cope with a shift in market environment.[1] Harvard Business Review January 2007 Kotter

VISION!

It’s all about the way we work… IT Governance Multi-disciplinary teams Process governance Data governance

http://www.bpmn.org/ http://www.designkit.org/

https://www.prosci.com/adkar

They are older, they don’t want to change / cant learn the technology We are unique, special, complicated………….. Customers need to give “us” the information not department … But the legislation says plans can only be advertised during business hours We need digital certificates to make sure hackers don’t mess with the files I email customers

Take a risk – Change the journey from about us to about them Think differently – Business transformation versus systems implementation Senior leadership has to get behind a shared vision Back your multi-disciplinary team Be frugal Communicate Deliver

Justine Resta JustineR@brimbank.vic.gov.au Angela Robertson AngelaR@brimbank.vic.gov.au