Pando SIS13 Scott McHugh. Agenda The Who, What, and Why of Pando Using Pando Roadmap.

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Presentation transcript:

Pando SIS13 Scott McHugh

Agenda The Who, What, and Why of Pando Using Pando Roadmap

The Who, What, and Why of Pando

Quick Tour

Helpdesk (1 of 6) Setup: 1.Contact X2 to set up your admin account in Pando. 2.Create users: Pando > Admin > Users

Helpdesk (2 of 6) Tickets o Logging o Resolving o Escalating Automatic notifications o Instant o Aging statistics

Helpdesk (3 of 6) Submitting tickets from Aspen

Helpdesk (4 of 6) Submitting tickets from Aspen 1.Find your Aspen authentication code: Pando > Admin > Preferences Remote Ticket Logging

Helpdesk (5 of 6) Submitting tickets from Aspen 2.Set code in Aspen: District View > District > Preferences > Ticket Reporting

Helpdesk (6 of 6) Submitting tickets from Aspen 3.Grant privilege District View > Admin > Security Roles 4.Customize reference tables (Optional) District View > Admin > Data Dictionary > Reference

Project Management Organizing tasks Moving a ticket to a task

Asset Management Recording assets Linking hardware and software

Knowledge Base Browsing

Recent Additions Tasks support activities and notifications Ability to flag a solution Online Help in Pando

Pando Roadmap Highlights Allow customization of Report a Problem page in Aspen New ticket option: Request more information Pando portlet in Aspen Advanced triage routing rules License management – # deployed vs. available Scope KB and Resources by organization Community resource sharing Project management enhancements

Discussion What is the most compelling feature youd like to see from the previous list? What features would you like to see that havent yet been mentioned?

Pando Roadmap (full)

Thank you.