Presentation Title Presented by John Smith September 2013 Children, Young People and Families 'Early Help Strategy' 23 May 2019 Robert Henderson, Executive Director, Children, Families and Education Presentation Title Presented by John Smith September 2013

Introduction Ofsted inadequate Recruitment and Retention Early Help Single Point of Contact Escalation

Our destination … Where we are going … How we will get there…

Our principles … The values that guide us …

What this means … We will bring our services closer to the communities they serve through changing where and how we work. We will use local knowledge and intelligence (e.g. data and feedback) to ensure communities can access the services they need from us and partners, closer to home.

Locality working - the what What do we mean by ‘localities’ 6 localities 1 borough 3 areas

Locality working - the where North West Central West South West Bensham Manor Norbury Park Norbury & Pollards Hill West Thornton Addiscombe West Broad Green Fairfield Selhurst South Croydon Waddon Coulsdon Town Kenley Old Coulsdon Purley & Woodcote Purley Oaks & Riddlesdown North East Central East South East New Addington North New Addington South Sanderstead Selsdon & Addington Village Selsdon Vale & Forestdale Crystal Palace & Upper Norwood South Norwood Thornton Heath Addiscombe East Park Hill & Whitgift Shirley North Shirley South Woodside

Locality working - the why Benefits for children, young people and families Benefits for you Access to services, support and advice closer to home Supported by professionals who understand local community and what it is like to be a child or young person growing up there Help from a network of professionals on the ground who work closely together to provide ‘wrap around’ support (‘tell us once’) Developing your knowledge, expertise and insights Stronger working relationships with partners on the ground Better working relationships with colleagues across CFE and council Feeling closer to communities you serve – more fulfilling work

Locality working - the how Depending on their role, staff will achieve ‘locality working’ in different ways Ambassadors Pioneers Navigators Some staff will not fit into these groups (e.g. very small teams or back office roles) however our principle is where we can, we will.

Locality working - the how Joining up with our partners, locally Integrated health & social care Emotional health – CCG Health visiting Children’s Centre’s > Family centre’s School Nursing Speech & Language Therapy and OT Voluntary sector commissioning ‘Family’ working focused on DV, AMH and ASM Gateway (homelessness/housing, welfare/benefits)

Presentation Title Presented by John Smith September 2013 Croydon Partnership Early Help… 16 May 2019 Robert Henderson, Executive Director, Children, Families and Education Presentation Title Presented by John Smith September 2013

Locality Early Help - What is the vision in Croydon? Co-located partnership working, including with statutory and voluntary sectors Locality Early Help teams supported by partners putting in place the right interventions and actively working with families at an intensive level Partnership Panels Families supported by one Child and Family Wellbeing assessment High quality interventions Working across full age range (0-18)

What is the offer? Realignment of early help under a new - Early Help Best Start Family Solutions Service (FSS) - a partnership based key working service for children and families requiring an intensive/ targeted level of support Lead Professional function New locality early help structure (North, Central, South) based in communities – a renewed look at Partnership working Contact SPOC if you are requesting intensive key working support and support services (through a MARF) Early Help consultants in the SPOC A more focused Early Help Assessment & timescales for task completions Partnership based panels for complex early help families Access to early help specialist services i.e substance misuse, domestic abuse, youth work and family group conferencing

Benefits of our Locality Operating Model Ease of access - ensuring that all sectors of the Croydon community are in ‘reach’ and have access to ‘localised’ services and support Consent - gained once Wanting to work better together across all teams and local agencies Supporting as early as possible - Building on Eileen Munro’s principles of “Early Help, should mean Early Help” Minimising the number of assessments and changes of professional Making full use of our freedoms as a non-statutory service Delivering interventions based on the needs of children and families, not service structures

How will we support you to do this better? Universal and additional support offer (green and yellow levels of need) How will we support you to do this better? - List of services (currently available on Croydon Council’s website) - Parenting services (requested through a MARF) -Telephone Consultation discussions with SPOC Early Help consultant and with the possibility of one to one visits - Access to locality early help teams for support and advice and the ability to use the locality bases for partnership working and touchdown space - Youth work (tbc)

Team Manager Contacts: Locality Early Help Team Manager Contacts: North: Sarah Phillips Sarah.Phillips@croydon.gov.uk Central: Christine Evelyn Christine.Evelyn@Croydon.gov.uk South: Natasha Kelly Natasha.Kelly@Croydon.gov.uk Early Help Service Manager Debby.MacCormack@Croydon.gov.uk 07827 929729 Single Point of Contact (SPOC) childreferrals@croydon.gov.uk 0208 726 6400 (consultations on non urgent cases) Early Help consultants in the SPOC Knudage Christensen, Shelley Paddon

For further information on the Croydon Partnership Early Help offer visit: https://www.croydon.gov.uk/healthsocial/families/ccfpartnership/early-help