Transportation Professionals Advisory Committee Meeting Operations Update Transportation Professionals Advisory Committee Meeting February 8, 2018

Performance Report Card Performance Indicator Standard Jan 2018 FY18 YTD Completed Trips - 275,829 1,973,694 On Time Performance > 91% 93.0% 91.2% Excessively Late Trips < 0.10% 0.04% 0.09% Average Hold Time < 120 sec 68 79 Calls On Hold Over 5 Min < 5% 3.6% 4.2% *Preventable Collisions Per 100,000 Miles < 0.50 0.65 0.66 Total Calls 273,497 1,969,783 Abandoned Calls 1.6% 1.8% *Jan 2018 data is not final

Antelope Valley Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 12,065 88,742 On Time Performance > 91% 94.9% 90.9% Excessively Late Trips < 0.10% 0.04% 0.03% Average Hold Time < 120 sec 76 99 Calls On Hold Over 5 Min < 5% 0.9% 3.2% Total Calls 8,283 58,231 Abandoned Calls 0.8% 1.1%

Eastern Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 73,724 527,916 On Time Performance > 91% 94.6% 91.9% Excessively Late Trips < 0.10% 0.02% 0.08% Average Hold Time < 120 sec 69 63 Calls On Hold Over 5 Min < 5% 5.2% 4.2% Total Calls 70,527 503,388 Abandoned Calls 1.8%

Northern Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 48,523 351,395 On Time Performance > 91% 92.9% 92.0% Excessively Late Trips < 0.10% 0.04% 0.11% Average Hold Time < 120 sec 82 91 Calls On Hold Over 5 Min < 5% 3.0% 3.6% Total Calls 42,984 328,009 Abandoned Calls 1.6%

Santa Clarita Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 3,216 22,875 On Time Performance > 91% 93.9% 95.1% Excessively Late Trips < 0.10% 0.13% 0.06% Average Hold Time < 120 sec 51 53 Calls On Hold Over 5 Min < 5% 2.3% 4.7% Total Calls 3,834 27,227 Abandoned Calls 0.8% 1.2%

Southern Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 89,912 643,183 On Time Performance > 91% 90.9% 89.9% Excessively Late Trips < 0.10% 0.06% 0.09% Average Hold Time < 120 sec 65 93 Calls On Hold Over 5 Min < 5% 2.3% 4.7% Total Calls 97,110 690,350 Abandoned Calls 1.5% 2.0%

West Central Region Performance Indicator Standard Jan 2018 FY18 Completed Trips - 43,026 308,088 On Time Performance > 91% 93.8% 91.5% Excessively Late Trips < 0.10% 0.04% 0.08% Average Hold Time < 120 sec 63 61 Calls On Hold Over 5 Min < 5% 4.7% 4.2% Total Calls 50,759 362,578 Abandoned Calls 1.4% 1.5%

Highlights January highlights: Where’s My Ride App – Southern and Northern Regions Attended Accessibly Advisory Committee Meeting in Santa Clarita Northern Region Community Meeting Emergency Tabletop Exercise 100% Driver Credential Audits for Santa Clarita, Antelope Valley and Eastern regions North Region RFP Proposer Interviews