Helpdesk Ticketing System Customer Relationship Module
Introduction Inspired by InfoCommons Helpdesk Helps maintain customers in a Helpdesk What does the system do? Typical scenario at a Helpdesk Existing System – Existing Problem
Roles Student/Faculty Helpdesk Agent Second Level Team Supervisor
Screen Flow Helpdesk Ticketing System
Login Screen
Student/Faculty Login
Student/Faculty Welcome Screen
Tickets bin
To rent equipment
Check Inventory
Order Placed
Feedback
Provide Feedback
Logout Screen
Helpdesk Login
Helpdesk Work Area
New Ticket Creation
Saved Ticket
Search Tickets
Search Tickets- By ticket #
Search Tickets
Caselettes – Mini Cases
Create Caselette
Logout Screen
Second Level Team Login
Second Level Bin
Accepting a ticket
Update Cases
Updated and Saved
Logout Screen
Supervisor Login
Supervisor Work Area
Reporting Tool
Creating Reports
and Phone List
Announcements
My Folders
Log Record
Logout Screen
Who would buy this Software? Any Customer Service Organization. Example : Universities, IT Support Organizations, Etc.
Why would you buy this Software? Web-enabled. Hence can be accessed from anywhere. Uses an existing database. Can be implemented in any Helpdesk. Simple to use.
Questions?
Thank you