The Office of Information Technology ITA Meeting May 6, 2010 Harris Room (UC 2.212)

The Office of Information Technology ITA Meeting Agenda Agenda ItemsPresenterTime Apple Computer SupportDalin Bruns15 minutes Research Data Center & Visualization Wall Johnny Melendez15 minutes Project Progress and Updates Cindy Espinoza10 minutes University-wide Printing System A.D. Dillard10 minutes Q & A and Announcements Carolyn Ellis5 minutes

The Office of Information Technology IT10-32 Apple Computer Support 15 Minutes Dalin Bruns Project Management Office

The Office of Information Technology Apple Computer Support Scope Includes Identify and document infrastructure needed to manage Macintosh systems on the domain Active Directory authentication on domain Remote deployment of Mac image, security updates Remote desktop capabilities

The Office of Information Technology Apple Computer Support Scope Includes Development of Support mechanisms(knowledge base/FAQ) Rebranding of Mac Shack All staff will be able to handle Tier 1 support calls Expand training for Tier I technicians toward Apple Certified Technician status Support Update Magic Ticket Survey Establish tracking mechanisms for Mac support calls

The Office of Information Technology Apple Computer Support Scope Includes Develop standards and procedures Create standard configuration for dual-boot Macs Communication plan

The Office of Information Technology Apple Computer Support Scope Excludes Develop standard images for Macs Mac hardware standards will not be addressed Mac servers in areas outside of OIT

The Office of Information Technology Apple Computer Support Success Measures 80% positive Customer feedback gathered during the first 6 months after launch (gathered from Magic Ticket Surveys to gauge increased perception of support) 30% of calls are resolved in the first call during the first 6 months after launch At least 100 existing Macs authenticate against AD At least 100 are upgraded to standard OS configuration

The Office of Information Technology Questions? Ph: Ext. 6766

The Office of Information Technology Research Data Center & Visualization Wall 15 Minutes Johnny Melendez Project Management Office

The Office of Information Technology Research Data Center Dedicated space for research systems Clean filtered power with UPS for power outages Cooling and a clean air environment Consulting services and assistance - OIT Support services – 3 rd party provider Secured and monitored area.

The Office of Information Technology

Visualization Lab Visualization wall monitors in a 6x4 grid Haptic device for image manipulation 52 high definition 3D TV Smart board 24 blade server cluster

The Office of Information Technology

Research Data Facility Project Success Measures Visualization Lab area renovated and ready to use by October projects and 3 classes to use the Visualization Lab before the end of Renovation of area assigned for new data center complete and new facility ready to use by February Relocate 8 existing research equipment racks from JPL data center to new facility. Complete by March Increase new data center utilization by three times the initial load before March Recovery of 5% of space, cooling and power capacity in the JPL data center, and reduce the UPS power loads by 5% on the JPL DC.

The Office of Information Technology Project Team Office of Information Technology College of Science College of Engineering Office of Facility Services

The Office of Information Technology Questions?

The Office of Information Technology Projects Progress and Updates 10 Minutes Cindy Espinoza Project Management Office

The Office of Information Technology Summer Splash Projects IT10-12 IT10-18 Standardized Computer Models and Configurations Configuration and Asset Management Infrastructure

The Office of Information Technology Summer Splash Projects IT10-13 IT10-32 IT10-03 IT10-14 Wireless Network Provision Apple Computer Support Update Infrastructure for Faculty and Staff Storage Solution for Students, Faculty/Staff

The Office of Information Technology Summer Splash Projects IT10-21 IT10-62 IT10-31 IT10-54 IT10-06 Online Course Evaluations Public Access to Instructional Data Student Preferred Application Delivery System University Wide Student Printing

The Office of Information Technology Questions?

The Office of Information Technology University-wide Printing System 10 Minutes A.D. Dillard Student Computing Services

The Office of Information Technology Announcements Microsoft Forefront deployment Adobe CS5 now available

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