Parcelforce Worldwide The importance of electronic customs data May 2019 February 2018

1 2 3 Contents Electronic customs data Summary Facts and figures Features and benefits Background The importance of electronic customs data – key deadlines Electronic data requirements What happens if no data is provided? Summary & call to action May 2019

Worldwide delivery – it’s what we do Nearly 5m parcels delivered worldwide in 2017 87% of customers rate our international service as excellent or good Consumer control with ONLINE IN-FLIGHT OPTIONS Experts in global home delivery DELIVERY NOTIFICATIONS in LOCAL LANGUAGE to increase visibility and CUSTOMER SATISFACTION Access to 99% of the global population Tracked delivery to every address in Europe ETHICAL Ranked in the top 15% of the 2016 FTSE4Good Global Index RELIABLE Tried and tested contingency plans with ISO 22301 business continuity processes. 95%+ quality to key worldwide destinations May 2019

Keeping control of your parcels Supporting your business We deliver much more than parcels Quality Keeping your promises Service quality: We aim to deliver consistent service quality of at least 95% to main worldwide destinations Reliability: Our Business Continuity process includes contingency plans to deal with airport closures, natural disasters and terrorist threats worldwide Security: We are TAPA accredited, and we comply with stringent requirements for aviation security Visibility Keeping control of your parcels Tracking: Online view of parcel status, updated regularly, with recipient signature on delivery Notifications: Keep your customers informed on the status of their parcel with our local language emails worldwide, with inflight options to most of Europe Dashboard: Our leading-edge reporting tool puts all your delivery information at your fingertips, 24/7 Partnership Supporting your business Customer Service: Our dedicated team work with our overseas delivery partners to resolve issues. Responses within 1 or 4 hours for express or priority services The number of Issues raised equate to less than 1% of the international parcels we handle Account Management: Your account manager works with you to understand your business, and support your growth May 2019

Our International Services Electronic customs data Our International Services February 2018 May 2019

Background More and more countries require that incoming international parcels are accompanied by electronic customs data Electronic customs data includes information on the sender, the recipient and parcel contents (description, weight, value, etc) Don’t worry; it is likely you are already providing most of this data when processing exports using your shipping solution But it is important that you check to ensure all relevant information is provided to enable continued shipping of overseas parcels without restriction A Customs Declaration (CN23) or Commercial Invoice should also continue to be attached to each item May 2019

Electronic customs data – key dates From 31st May 2019, China may seek to prioritise items with electronic customs data From 1st July 2019, the US may refuse items without electronic customs data in accordance with the STOP Act 2018. See here for more details In the event of a ‘no deal’ Brexit on 31st October 2019, electronic customs data will be a key customer requirement for exports into the EU* May 2019 *Please visit www.parcelforce.com/brexit for more information

Extra recipient details Standard electronic data requirements Electronic customs data should be captured via your shipping solution and includes information on the sender, the recipient and parcel contents Basic info – details of sender and recipient Customs info – various fields to provide information on the contents and value of your parcels to ensure a speedy customs clearance process Trade Tariff code – An 8 (EU) or 6 (RoW) digit code to ensure goods are correctly classified. We have built a lookup tool here to help you find this* Sender details (Name, address) Basic info Recipient details (Name, address including destination country) Sender telephone number and email Item details (description, quantity, weight and value of contents) Customs info Country of origin of contents Postage & insurance costs Trade Tariff (Harmonised System or HS) code Extra recipient details to enable customer delivery notifications Extra recipient details Recipient telephone number and email May 2019 *Not mandatory for US or Chinese exports

Additional data requirements (EU only) If you export to businesses in the EU you may also need to supply the following data electronically in a ‘no deal’ Brexit scenario Importer details – address and contact details of any 3rd party importer (if applicable). This is typically either a bulk importer of items, a subsidiary of the shipper/recipient or a fiscal representative (see the FAQs for more details) EORI numbers – the Economic Operators Registration and Identification System (EORI) number acts as a unique identification and will likely be mandatory to export items into the EU Post-Brexit (see the FAQs for more details) Basic info Importer details Exporter EORI number Customs info Importer EORI number May 2019

Summary Further Information February 2018 May 2019

Summary and call to action Electronic customs data includes information on the sender, the recipient and the contents of the parcel More and more countries require incoming international parcels to be accompanied by electronic customs data Exports to China without electronic customs data may experience delays at customs clearance from 31st May 2019 Exports to the US without electronic customs data are at risk of being returned from 1st July 2019 Electronic customs data will help you mitigate the risks associated with a ‘no deal’ Brexit on 31st October 2019 Please visit www.parcelforce.com/electronic-customs-data for more information May 2019