MOSCOW FINANCIAL FORUM

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MOSCOW FINANCIAL FORUM Transformation of tax and customs administration in the digital economy: new challenges and opportunities September 6 – 7, 2018 Moscow David Regan Managing Director Revenue Industry Accenture

Transformative Technologies in this digital Age CLOUD NEW TECHNOLOGIES Artificial Intelligence Virtual Reality Blockchain PAST CONSTRAINTS Storage Processing Bandwidth INCREASING DATA Copyright 2018 Accenture. All rights reserved.

What is ARTIFICIAL intelligence? LANGUAGE VISION SOUND TECHNOLOGIES Semantic analysis Content classification Natural language search Machine translation Emotion detection Language detection … Object recognition Face recognition Object tracking Optical Character Recognition Handwriting recognition Emotion detection Gender/age detection Scene recognition … Speech To Text/ Diarization Speech recognition Text to speech Emotion detection Language detection Sound recognition Gender/age detection Speaker detection … CAPABILITIES Virtual Agents Software Robotics Video Analytics Unique Identity Caseload Analytics Text Analytics Copyright 2018 Accenture. All rights reserved.

Blockchain – A new horizon for data veracity SHARED RECORDS BETWEEN DISTRUSTING PARTIES Company 3 Company 1 Company 2 Tax Agency Copyright 2018 Accenture. All rights reserved.

2017 ACCENTURE GLOBAL TAXPAYER SURVEY *in the last 12 months POSITIVE ATTITUDE! LOTS OF CONTACT! Copyright © 2018 Accenture. All rights reserved. 6

Technology Impact on Contact Spectrum Bots Simple Audits Reminders Simple Queries Personalisation Prompts Confused Ecosystems Simple Errors Complex Queries Copyright 2018 Accenture. All rights reserved.

DISSOLVING TRADITIONAL BOUNDARIES DISSOLVING TRADITIONAL BOUNDARIES PAYMENTS IDENTITY GUIDANCE/ ADVICE/ SUPPORT EMBEDDED BUSINESS PROCESSES SUPPLY CHAIN INTEGRATION PARTNERS PLATFORM PROVIDERS PSD2 Sales / Payroll Process Integration Logistics Customers Employers Financial Services Government Other Data Brokers Federated Identity Payroll Property Sales Digital Platform Traditional Tax Advisors Search Engines Business Software AI Platform Provider (TaxBot / AMUS) Software Intermediaries Calls Resources Software Voice Copyright © 2018 Accenture. All rights reserved. 8

PUBLIC / NON PROFIT ENTITIES DIFFERING BUSINESS NEEDS PAYMENTS SUPPLY CHAIN INTEGRATION EMPLOYEE / CONTRACTOR SMALL / MEDIUM IDENTITY EMBEDDED BUSINESS PROCESSES SPECIALIST / MID-TIER PUBLIC / NON PROFIT ENTITIES PLATFORM PROVIDERS GUIDANCE/ ADVICE/ SUPPORT LARGE BUSINESS PARTNERS Copyright © 2018 Accenture. All rights reserved. 9

MUTUAL UNDERSTANDING - THE FOUNDATION FOR DIGITAL SUCCESS CONVENIENCE / SALES BRAND / CONTROL CUSTOMER CENTRIC EXPERIENCE COMPLIANCE ECOSYSTEM PARTNERS REVENUE AGENCY Copyright © 2018 Accenture. All rights reserved. 10

THANK YOU! DAVID REGAN david.regan@accenture.com Copyright 2018 Accenture. All rights reserved.