Enterprise Content Management Healthcare Molina Healthcare – Providing better care with 50 percent faster access to medical information 50% faster access to medical chart data makes it easier to meet deadlines 25% reduction in diagnostic coding errors improves report quality The transformation: With data held in huge volumes of complex medical charts, Molina Healthcare found it challenging to efficiently meet deadlines for evaluations and audits. By centralizing medical records in a single repository with integrated case management, the organization can provide rapid access to vital content, helping to avoid potentially costly delays and penalties. Savings equal to 4 FTEs achieved by automating chart-coding workflows for a specific initiative in one department Client Name: Molina Healthcare Case study Link: http://www.ibm.com/common/ssi/cgi- bin/ssialias?subtype=AB&infotype=PM&appname=SWGE_WV_WV_USEN&htmlfid=W VC12374USEN&attachment=WVC12374USEN.PDF Pull Quote: Today, Molina Healthcare can quickly link information on patients’ medical records to HEDIS rate-calculation processes and respond promptly to CMS audit requests. “By automating our chart-coding workflow for a specific initiative in the Healthcare Quality department, we realized savings equivalent to four FTEs,” says Rohit Gupta, IT Manager, Molina Healthcare, Inc. Company Background: Molina Healthcare, Inc. offers health plans, clinical care and health information management to families and individuals covered by Medicaid, Medicare and other government-funded programs. Headquartered in Long Beach, California, the company serves nearly two and half million people in 11 states. Solution components: Software IBM® Case Manager IBM Content Collector for Files IBM Cognos® Business Intelligence V10 IBM Forms Server IBM Business Partner Datum Consulting Group Business challenge: Slow access to medical data can have a significant impact on healthcare organizations’ ability to meet evaluation and audit deadlines, potentially exposing them to millions in lost revenues and penalties annually. The benefit: Accelerating chart data retrieval by 50 percent and reducing errors helps Molina Healthcare meet regulatory and compliance requirements, avoiding penalties and potentially qualifying for millions in bonus payments. Solution components “By automating our chart-coding workflow, we realized savings equivalent to four FTEs.” —Rohit Gupta, IT Manager, Molina Healthcare Software IBM® Case Manager IBM Content Collector for Files IBM Cognos® Business Intelligence 10 IBM Forms Server IBM Business Partner Datum Consulting Group WVP12368-USEN-00 1