Disability Community Consultation Group 3rd February 2017

Slides:

Advertisements

Similar presentations

Committed to Connecting the World 1 Joint ITU/G3ict/DCAD Workshop 89 Multi-Stakeholder Engagement: Imperative for Accessibility The ITU-G3ict Model ICT.

Advertisements

© 2010 IBM Corporation Disability IBM Rosalind Reidy – IBM Diversity Program Manager, Australia & New Zealand.

CONCLUSION The Quality Improvement Forum was successfully initiated and has implemented a number of QIPs. An audit of each QIP will be performed to determine.

SunSatFriThursWedTuesMon January

Fronter Workshops INSET Guide 2012 ‘Learning Together, Achieving Together’ Useful Information: Croydon Road Wallington Sutton Surrey SM6.

North Lanarkshire Council Experience of Using Common Client Tracking Systems Hanlon Skills Register System.

Charities we work with As an airport we work closely with several local Charites to help promote and continually improve our PRM services at the airport.

What is a Service Level Agreement? Service level agreements are part of a quality approach to help teams identify and agree what ‘good quality’ looks like.

NHS Accessible Information Standard Provider Forum Briefing Carol Williams Adult Social Care Practice and Safeguarding Team 3 May 2016.

Subcontracting funding rules: scenarios

St. Luke’s RC Primary School School Improvement Plan

Ministry of Labour and Social Welfare

Digital Campus: Foundation Projects

Working with clients with learning disabilities

Contents Playbook Objectives Playbook Value Details Playbook Design

Consolidating and Cascading the University Strategy

Clinical Director – Emergency & Acute Care Group

Working with BSL users January 2017

Preparing for the Duty: The Welsh Assembly Government’s Perspective

International Aboriginal Tourism Conference, Quebec City March 2015

Welcome to Harrop Fold School’s SEN Department

Mind the Gap Stephen Thomas 22/6/17.

PRESENTATION OF FINDINGS GRANTEES NEED ASSESSMENT

Who we are: Hackney and Homerton

“Parent’s Guide to Special Education Services” Consultation Group

Helene Lapointe-Jerome

Information Meeting: Tenants First Resident Advisory Panel

Making your Taxi Service Inclusive

Performance and Development Cycle

Angela Bonomy/Irene Bruce UKCoD Telecoms Conference

Organisational perspectives from a higher education institute and challenges of assessing UN activities at the community level Dzulkifli.

Personal Support Package Presentation to Synchronize group

“We share with our clients the desire for outstanding customer service when communicating with Deaf people in British Sign Language.”

Paediatric Orthopaedic MSK Pathways Pamela Holland

WHERE ARE WE GOING AND HOW DO WE GET THERE?

Consulting with Local Disability Groups Leeds Bradford Airport is committed to engage with local disability groups, below is detail of the work undertaken.

Stakeholder Engagement Plan: Background to Roles and Responsibilities

INSTITUTE FOR STRATEGIC COMMUNICATIONS & CHANGE

Employee Engagement Survey Education Session #3

Central / Mother Lode Regional Consortium Planning Conference

Patient Participation Groups

1. Define a Vision & Identify Business Scenarios

Q2 Academic Year (September 2017 – December 2017)

Pleased to be sharing the next step in the implementation of the 2020 Workforce Vision with you today The Implementation Plan has been developed.

System Transformation

End of Year Performance Review Meetings and objective setting for 2018/19 This briefing pack is designed to be used by line managers to brief their teams.

Conference on National platforms for SDG reporting January 2017, New York Agenda item 10: The way forward 1) Possible next steps for countries and.

Colin Parsons – Lead Nurse Specialist Adult Autism Service July 2017

Departing Passengers Waiting time once PRM has made themselves known

Gary Carlin, CFN 603 September, 2012

AHPs as Agents of Change in Health and Social Care

Champion Program Plan Template

NWT Asset Management Strategy & Implementation

Play and Youth Service Summerversity, Launchpad and / or the Summer Weekend Offer 2018 Summer Activities for young people aged

Readiness Survey Results Summary

Performance Management Training

Sofia Airport Aviation Training Centre

Centre of Excellence For Disabled Children and Families in York

NHS Eastern Cheshire CCG Governing Body, 24 April 2019

DREMC Balanced Scorecard Training / Planning Workshop

Flawless Consulting Presenter Course Date.

Disability Community Consultation Group August 2017 Start at 10:30

Special Assistance Consultative Committee September 27th Start – 10:00

Information Meeting May 29, 2019.

Special Assistance Consultative Committee March 8th 2018 Start – 10:00

Ambulift ambulift ambulift ambulift ambulift ambulift ambulift ambulift ambulift ambulift ambulift ambulift ambulift ambulift Passengers with reduced mobility.

Champion Program Plan Template

Speech and Language Therapy Drop In

Community Conversations

Presentation transcript:

Disability Community Consultation Group 3rd February 2017

Set appropriate standards for the Special Assistance Service Objectives for this Section Work collaboratively with the disability community, alongside other airport stakeholders, to: Set appropriate standards for the Special Assistance Service Receive feedback on the service currently provided and identify any highly or poorly performing areas Set out work already completed in improving the service provided and seek feedback on effectiveness Outline future plans and consult on these changes to better meet the needs of the service users Ensure regular consultation with the disability community takes place going forward and look to establish an appropriate forum and frequency for this engagement.

Consultation with Disability Groups Very Good CAA Quality Standards Improvements CAA Quality Standards April to September 2016 Category EDI Rank Consultation with Disability Groups Very Good ECAC Waiting Times Performance Good CAA PRM Satisfaction Survey Overall Result

CAA Quality Standards Improvements – Arrivals

Change in PRM Service Provider from Amey to Omniserv mid-March 2016. Improvements in 2016 Change in PRM Service Provider from Amey to Omniserv mid-March 2016. Recruitment of dedicated Special Assistance Service contract manager, employed directly by Edinburgh Airport, in June 2016. Increased Ambulift fleet from three units to five operational. Increased staffing levels and completely restructured operational management team. Introduced three new minibuses and two ‘Aviramp’ Lite units. Developed Access Guide and Assistance Journey Leaflets. Introduced ‘Hidden Disabilities’ Lanyards and Pins. Delivered new dedicated Special Assistance Reception within terminal extension area. Implemented ‘Signlive’ Video Remote Interpreter service for deaf and/or without speech British Sign Language users.

Changing Places Toilet planned in Airside Terminal Expansion. Improvements & Focus Points for 2017 Review and improvement of call points throughout the airport campus for passengers with reduced mobility to seek assistance more easily. Changing Places Toilet planned in Airside Terminal Expansion. Implementing ‘Signlive’ for our call centre contact process. Rolling out mandatory Disability Awareness Training throughout the airport. Delivering a greatly improved summer performance through proper allocation of service resources. Summer recruitment presently underway for the special assistance team. Achieving Autism Friendly Award and training the assistance team as Dementia Friends. Continuing to provide our dedicated and specialised ‘Additional Needs’ service.

Feedback and discussion on: Looking Forward Feedback and discussion on: Our current special assistance service performance Our existing future plans for the special assistance service What else you’d like to see from us? Best way we can regularly engage with the disability community?