Descartes appointment scheduler

What are launching? What are we launching? We are launching a self-serve portal for our vendors and carriers to book appointments into our DC’s. Key Functionality Auto-scheduler based on available timeslots (Instant Approvals) Recommended next available dates Standing appointments functionality Built in validations at time of request Automatically populating information

Summary of changes CURRENT FUTURE Requests are manually submitted through e-mail and portal Appointments are processed within 24 hours of submission Appointments with PO issues (casepack, invalid SKU’s, NBD dates) will be rejected and have to be resubmitted Modifications are submitted to be processed in queue Capacity is manually managed by Appointment Desk FUTURE Requests are submitted through streamlined portal Appointments are automatically approved and returned instantly* Errors will be identified at time of booked to be corrected and submitted Modifications are managed by the requestor in the portal Capacity is managed systematically in DAS *Exceptions will require manual approval

CHANGE complexity DECARTES APPOINTMENT SCHEDULER Regular Appointment Requests (Qlogitek Portal) DHL requests (E-mail Template) DECARTES APPOINTMENT SCHEDULER Preferred Carrier Program Requests (E-mail Template) Zone to Zone (E-mail Template) Inventory Adjustments CHANGE IMPACT 1 2 3 4 5 6 7 8 9 10

How we book appointments today Appointment requests are submitted with information (PO, pallet count, SKU’s, etc.) by Vendors/Carriers and placed in queue Appointment Desk team pulls requests individually, assess capacity and books the appointment into BBY DC systems Appointment Desk returns appointment number, date and time to the requestor

Future state – request form Appointments intake form streamlined Introduces drop menus with prepopulated information Clearly identifies mandatory fields

Future state – calendar view

How do I submit a request Descartes portal

Appointment request page

How do I populate a request – 3 key factors STEP 1 Establish 3 key factors! Carrier: Who is delivering this appointment? Choose from the drop down menu Don’t see your carrier? E-mail supplychainoperations@bestbuycanada.ca to get it added! Supplier: Who’s product is this? If you’re a vendor, you should only see yourself, select it and you’re done! If you’re a carrier and request on behalf of a vendor, choose that vendor! If you’re delivering on Ship to: Where are you shipping to? Select the DC you’re shipping to from our drop down menu

Candidate po page

How do I populate a request – po sku entry STEP 2 Click on ‘PO – SKU Entry’ You will brought to the PO Candidate Page, here you’ll be entering the details of what you’re requesting: Enter in the PO SKU details in the PO Candidate box in this format: ‘PO|SKU|Carton QTY’ You can enter in multiple lines Hit ‘Validate’ once you’re done entering all the lines you want to bring on this appointment

Candidate po entry Basic cut and paste String Syntax Requirements: The whole string is comprised of one or more substrings. Each substring is embedded within a pair of ' e.g. '47474711|10010011|5' The parameters within a substring is separated by a | Each substring is separated by CR LF from the next substring. See examples below The Candidate POs area is configured to accept two types of substring parameters. Type 1. For Regular PO, the convention is 'PO#|SKU#|Cases Shipped'. E.g. '47474711|10010011|5' '47474711|10010012|5' '47474711|10010013|5' '47474711|10010014|5' '47474711|10010015|5' '47474711|10010016|5' '47474711|10010017|5' '47474711|10010018|5' '47474711|10010019|5' '47474711|10010020|5'

How do I populate a request- validation 1. The system now validates that the PO, SKU and QTY you entered are: Associated with each other and applicable to BBY Designated to the DC selected Carton counts and casepacks are found in BBY system Not a mix of BG and WG PO has a matching open QTY Requested QTY does not exceed the PO QTY

How do I populate a request- validation 2. If you run into any issues you’ll get a corresponding error code in the left most column, please click clear all to return to the previous screen or delete the lines and attempt the PO-SKU entry again once you have corrected the issue.

How do I populate a request- validation If everything is correct you’ll get a * code. Hit ‘save’ to bring this PO Candidate back to the appointment request

How do I populate a request – appointment details

How do I populate a request – appointment details Now that you have PO-SKU details populated you need to enter in: Unload Method: What kind of product is it? Is it palletized? A floor loaded white good appliance? Pallet/Clamp Stack: Indicate how many combined pallets this request is, the unload method should give guidance on what you enter here!

Unload methods Unload Method Purpose ASN xDock (Pls provide # of Pallets = ASN Count) When shipment is an ASN xDock Regular (Pls provide # of Pallets) Brown Goods that are shipped in Pallets WG Large Appliances / Furniture (Pls put 0 for Pallet / Clamp) White Goods Appliances and Furniture WG TV / Stands (Pls provide # of Pallets) White Goods TV and Stands Courier (<= 20 Cartons) (Pls put 0 for Pallet / Clamp) Brown Goods <= 20 Cartons BBY/Pref Carrier (Pls provide # of Pallets) Appointments for Best Buy Preferred Carrier Callbacks/Adjustments Appointments for Inventory adjustments and callbacks (BBY Use only) Devan (Ocean Container) (Pls put 0 for Pallet / Clamp and Ocean Container #) Ocean Containers Vendor Credit (Pls put 0 for Pallet / Clamp) Vendor Credit products

How do I populate a request – appointment details 3. Requested Date: When is the earliest date you can deliver? Enter a time and date for your requested delivery. 4. Validation Note: Please confirm that the casepack that you are shipping with matches the casepack in Bestbuy’s system. 5. Once all the information in the red highlighted boxes are filled in hit ‘submit’

Approved requests If your requested timeslot is available and there are no issues, your request is approved! You will get a confirmation #, request #, the appointment date and the dock number. Your appointment date will be the Request #

Errors and issues If you request a delivery date before the not before date on any of your requested lines, there will be an error message when you submit the appointment. Similarly, you will only be able to submit an appointment for next day delivery before the cutoff time at the DC

Next available dates and confirmations If your requested appointment date is not available, you will be presented with a choice of an alternate time, please select a slot and hit re-submit, your request should now move into Approved.

Submitted appointments If your appointment remains in submitted status, this means that we could not find an available timeslot for your request or there is something specific about your request that requires manual review. This request will be reviewed by our appointment desk in queue and you will get a response back within 1 business day

Changing appointments What if you have to add lines, delete lines or change the date of an existing appointment? Deleting lines: This can be done by highlighting the line you want to remove and hitting delete in the Appointment Details screen Adding lines: This can be done by going back to the PO-SKU entry and adding and validating the additional lines Changing the date: The requested date can be changed in the appointment details screen and the appointment resubmitted for approval

Manually approving appointments As a DAS DC user, you can manually approve submitted appointments. This allows you to override the timeslot and door capacities in the auto-scheduler. In the appointment detail screen, click ‘Approve’

Manually approving appointments You will now be brought to the door assignment screen where you will be prompted to select 3 items: The appointment start date and time The door to slot the appointment in The duration of the appointment

Future state - dashboard Allows IA’s/Vendors/Carriers/ Supply Chain Ops to review appointments at glance Improved search and reporting functionality

Reporting We have currently created summary reports for daily appointment details that can be refreshed and run from DAS

Report parameters To run the approved appointment report: double click on ‘Approved All Types Daily Summary’ Select the DC, date range and appointment type you want to see Select ‘Run Report’

Approved appointment report This report shows by day the number of pallets, SKU’s, units of each type of appointment. You can export the results by right clicking on the report after it is run

QUESTIONS