7th March 2019 The National Conference Centre, Birmingham ShareDigital 7th March 2019 The National Conference Centre, Birmingham Our workshop: There is a new urgency around cost-effective transformation. Cumbria are using a flexible solution across the council, which they control. They will share how they delivered a county-wide application in two months. Welcome

Low-code in action The following slides show the digital transformation journey of Cumbria County Council. This case study highlights how using Low-code and an agile approach can enable drastic organisational change. Read through the slides to see how Cumbria County Council achieved their goals.

Introducing your presenters Intro 2 – 4 mins – perhaps expectations of people in room ? We will discuss There is a new urgency around cost-effective transformation. Cumbria are using a flexible solution across the council, which they control. They will share how they delivered a county-wide application in two months. Learn how they are:   Embracing an agile process, so that they easily iterate to add functionality. Working together with IT on governance and security, removing ghost IT. Customising pre-built accelerators to quickly reach a fit-for-purpose product. Growing their teams’ skills and working with cultural change. Kate Hurr Digital and Innovation Manager, Cumbria County Council Richard Farrell Chief Technology Officer Netcall

It’s just too… Hard Risky Expensive. 2 mins RF to lead KH to follow The legacy sinking sand … how to break free Too hard / difficult / complicated Too risky Too expensive - no rip and replace Legacy back end Slow start

Good intentions, but No dedicated resource Limited skills Slow methods No one walks the talk. 2a 2 mins KH to transition RF to follow who gets involved - Appropriate level of CEO focus Cumbria perspective digital strategy 2014 On top of other job – no dedicated resource = skills, methods, who will do it - people Internal approval tough going Got stuck - implementation was a hurdle – needed resource – Exec buy-in low – investment in potential limited cost of change - this will give you a chance - CEO and IT computer challenges

It’s a journey not a destination It’s continuing work And, its permanent There is no reset It isn’t the answer to everything and more. 2 mins RF to discuss issues on change KH to follow and confirm Its permanent not temp …. Is it a strategy with an end date or an approach? Resistance to change – across the org Digital seen as thing that will solve everyone’s problem Level of expectation rising (unrealistic…) opposite end of spectrum Missing the point - culture change element – tech is the answer not behavioural change Processes must also be improved / revolutionised / radically alter the way things are done digitised Socitm – cites many local council examples where ‘digital’ has been seen as a website - this is a sticking plaster not a strategy

Outcome is everything Outcomes first Focus on need Transform the process Tech supports not drives your projects. 2 mins RF to discuss Essex Ban the term digital? - It’s about transformation – outcome first Why the outcome first LGSS social prescribing A&W Maximus, Coastguard things happen to you Vodafone, Waterfall mind-set - vs agile Image source: South Cumbria junior citizens learn important life messages. Calling for help (from right) Michael Holmes, Abi Martin and Lindsey Dickings

Skips and Scaffolds Making doing business easier Self-service delivering efficiency and time saving Improved objectivity of audit Trust and business relationship building Impact of changing regulations. 6 mins Kate to discuss points Richard to comment

Blue Badge Blue Badge process All in house end-to-end Integrated with 6 mins Kate to discuss points Richard to comment All in house end-to-end Integrated with Central badge record Payment provider Improved efficiencies Digital take-up Even those +80 years >500 in first few weeks. All in house end-to-end Improved efficiencies Integrated with Digital take-up Central badge record Even those 80+ years Payment provider About 20% of annual badges processed in first few weeks

Make the change Flip change on its head Involve every stakeholder Image source: https://butterfly-conservation.org/events/cumbria-conservation-work-party-wakebarrow-whitbarrow-change-of-meeting-place Make the change Flip change on its head Involve every stakeholder Embrace agile Accelerate with Low-code community Upskill teams. 3 mins Answer: Make the change Skills – not developers - process owners - business challenge not how IT would do it - drag and drop,   Methods - Low-code Embracing an agile process, so that they easily iterate to add functionality. Involve every stakeholder – don’t run away to a project for 12 months with IT Change management is a big issue – seems to be one of the biggest barriers to adoption Flip dev on its head Customising pre-built accelerators to quickly reach a fit-for-purpose product. People – business experts with process capability, multifunctional teams Cross skill up skill move teams as jobs change with AI etc. Community Working together with IT on governance and security, removing ghost IT. Growing their teams’ skills and working with cultural change

Thank you Richard.Farrell@netcall.com Kate.Hurr@cumbria.gov.uk www.netcall.com/public-sector-solutionsns 0330 333 6100 5 mins for questions if timing went ok