EISI- Government The Egyptian Information Society Initiative Arab Republic of Egypt The Egyptian Information Society Initiative EISI- Government for Government Services Delivery Presented by: Sameh Bedair E-Government Program Director sbedair@ad.gov.eg

The Government of Egypt realizes that: The development of a strong CIT sector is its key to foster local competitiveness in the global arena.   EISI-Government is a major milestone for Egypt To bridge the digital divide. To convert to an Information Society.

Egyptian Information Society Access Health Learning Business Commerce Culture Egyptian Information Society Government

Vision Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process Customers: Citizens, Business men, Investors, Companies, … The first step to have efficient service is to eliminate administrative burdens

T he vision is guided by three main principles Citizen centric service delivery: The program slogan is "government now delivers" which reflects government intention to develop a one stop shop e-services approach focused at citizen's needs. · Community participation: EISI Government is a project with nation wide impact, thus community participation is a must. Citizens' demands are constantly being analyzed and reflected, and private/public sector companies are active participants in project's implementation and management. Efficient allocation of government resources: The project proposes techniques for increasing the level of efficiency of the Egyptian government. Productivity, cost reduction, and efficient allocation of resources are among the major expected outcomes from project implementation.

E-Government - The Vision Trusted Infrastructure Empowered Employees Business Operations Citizen and Business Services Egypt eGov -Trusted Infrastructure: e.g. The Government Gateway (BAWABA), and e-government standardizations, Ministries infrastructure templatization -Empowered Employees: e.g. Personnel Training, Infrastructure Projects (email, intranet, MS Desktop Deployment) -Business Operations: (e.g. Documents Workflow, Enterprise Project Management) -Connected Citizens and Businesses: (Government Portal, Citizen and Business services like Taxes, car licenses, etc…)

Government Now Delivers Transformation EISI-Government Program Government Now Delivers The Simplest Way

Objectives of eGov. & Administrative Simplification Tailoring government services to meet citizens expectations. citizens expect administrative simplification Creating a conducive environment to investors. administrative simplification attracts investors Availing accurate and updated government information. Increasing Government efficiency through modern management techniques and new working models. Reducing government expenditure Fostering local competitiveness and increasing globalization readiness

Work Groups Legal group E- Signature  E-Contracting Cyber crime Technical group Networking  Information security  Interoperability  Document management  PKI  Services for special needs Financial group e-Payment framework ~

Challenges and Solutions Legal and regulatory : Remote authentication mechanism. Security and privacy issues. Technological: Lack of unified standards Multiple service providers Isolated communication islands of government bodies. Culture and economic: Poor penetration of credit cards Inexistence of suitable e-payment method. challenges Basic Infrastructure Project Objectives Enhancing Egyptian government readiness to accept a strong local program and to smoothly integrate in the global community. E-signature and Public Key Infrastructure. Document of standards. Government gateway. Government communication network. Simple but comprehensive e-payment framework

Challenges and Solutions Government : Reputation of quality of services. Inconvenience of delivery mechanisms Overlap among service providers. Citizen: Computer illiteracy Low PC and internet penetration. challenges Service Delivery Project Objectives Providing timely, customized and quality measured government services to the citizens and investors through convenient delivery channels. Reengineering services and availing them. Establishing service centers Establishing programs to distribute PCs .

Challenges and Solutions Reluctance and mistrust of automation. Inflexibility to modify workflows (wrongfully thinking its illegal). Multiple auditing bodies. Overlapping authority among government bodies. Adopting new philosophies and practices of modern management. challenges Back office Automation Project Objectives Increasing efficiency And reducing expenditure EISI-Government ERP Document management and electronic archiving. Business process automation.

Challenges and Solutions Reluctance of information sharing among government bodies. Security and privacy issues. Ownership and copyrights issues. Lack of unified data dictionary and definitions. challenges Economic Databases and Decision Support Project Objectives Providing accurate and updated information to serve investors and to support the decision making process. Creation and update of databases. . Drafting standards and laws for information sharing, copyrights, and ownership.

Challenges and Solutions Draft and Publish Standards No document of standards E-signature law and PKI Infrastructure No legal framework to authenticate persons over networks Simple e-payment framework Fear of electronic payment Low penetration of credit cards No payment tools for simple citizens Multinational Contracts Low ICT readiness of government enterprises Government Gateway Complexity, overlapping and variety of service providers

Fact !!!! NO Sucsussful eGov. Without considering and implementing administrative simplification

Examples Physical e-Alex , Customer Centers One-stop shops Web-portals www.egypt.gov.eg Simplification & elimination of steps in procedures. Time limits. Prizes and Incentives. MSAD Competition Creating national data warehouse and data mart. Sharing government information. Our Dream Monitoring and measuring administrative burdens.

Objectives and Components Readiness (Local and International) Basic Infrastructure Project Distinguished services Attract Investors Service Provision Project Enhance Efficiency Reduce Expenditure ERP Doc Arch & Mang. Local Governerates Business Process Automation Gov Net Procurement Intranet Accurate Updated Information for Decision Makers and Investors Economic Data Bases Projects

Infrastructure Companies اCitizens Investors Suppliers Service Centers Internet Telephony Networks Bawaba Government Network Firewalls (Ministries National Database Infrastructure PKI Networks Standards Security Specifications E-Payment Standards Special service needs Application development Doc. Classification & Handling E-Signature

Policies and Strategies Government wide initiative not MSAD owned Partnership with Multinational IT Companies Outsourcing implementation Public Private Partnership Encouraging new models for financing Non-centralization Incentive programs for adoption and ICT employees …

www.egypt.gov.eg Gateway- Scenario www.egypt.gov.eg www.tax.gov www.health.gov www.justice.gov www.housing.gov RE Taxes Justice Health Housing MC DBE AE www.egypt.gov.eg

Why a Gateway? Integrate with multiple back ends Connect various platforms Customer centric interface Higher security and privacy Higher return on Investment

The future of government services Represents the new government philosophy in serving citizens. Service outreach and 24x7 accessibility. Inaugurated January 04

http://www.egypt.gov.eg www.egypt.gov.eg

Why a governmental gateway? Ability to search for information and content Official source of news and information Important alerts to citizens The internet is revolutionizing the way business is done, it has become necessary to capitalize on the internet Providing one single point of contact for governmental information and services (source of official information) Marketing value by alerting citizens (such as the ID issue) and getting feedback (such as CRM) Achieve effectiveness and efficiency to reduce load on governmental offices and provide faster services by leveraging the internet

Uniform Foundation Support Multiple Portal One Access Portal Multi-Government Portals Uniform Behavior Across Portals Government to Government Government to Business Government to Consumer Multiple Services Bilingual Portal SSO Platform Built on Open Standards (XML, SOAP, Web services) Authentication Intelligent Routing Request Tracking Avoid duplication Standardize communication Multiple Devices Computers Smart Phones PDA

Portal: User Interface Front End E-Government Gateway Middle-Tier Routing Tracking Authentication Prioritizing Avoid duplication Standardize communication Service 1 Service 2 Service 3 Service 4 Services

Financial Institutions Information and services Egyptian Bawaba Business men Citizens Brokers Portal Financial Institutions Gateway Ministries Information and services

Platform Independent Back-End System Gateway Service Connector Request Results Results Displayed Service1 Request Results

Availability Delay Data Delay Back-End System Gateway 3 trials Service Connector

Service Levels Information services. Inquiry services. Full transaction. Integration between agencies Push Vs Pull Interaction Personalization based on AI.

We’re just getting started! Cairo and Alexandria Opera House Service on BAWABA Alexandria Municipalities Automation (e-Alex) Medical Insurance Service on BAWABA Universities Graduation Certificates Service on BAWABA Ministry of Administrative Development Web Site Egyptian Organization for Standards and QC Web Site Social Fund for Development Service E-GAS Service on BAWABA Real state Taxes Service Egypt Gateway Engine v 2.0 Tourism Police v2.0 Service on BAWABA In Progress TODAY!! Cairo Traffic Service on BAWABA Egypt Gateway Portal v 2.0 MCIT infrastructure ver 2.0 Public Notary Service on BAWABA Egypt Post Infrastructure v2.0 Appeal Court Service on BAWABA If you think that that was an achievement let me share with the list of projects that are in progress. The most important one is the Gateway v 1.5 which includes technology and architecture upgrade as well as the BAWABA new look and feel to cater for the increasing number of services. This is the BAWABA new look. So many citizen and business services are currently under development to be part of the BAWABA. Some of these are under testing, some are under planning phase, some in queue and other in study phase. All target to finish before the end of this calendar year 2005. Alexandria Traffic Service on BAWABA Delta Electricity Service on BAWABA v2.0 National Organization for Management Web Site Egyptian Consulates Services on BAWABA Giza Traffic Service on BAWABA v2.0 Flight Positioning Service on BAWABA Ministry of Administrative Development Infrastructure Project Alexandria “Hay Sharq” Municipality Service on BAWABA Taxation of Commercial Vehicles Service

Government Gateway IVR SMS Citizens The Internet Telephone Network Citizens - SMEs Citizens Call centers Intermediaries (Post offices..) Telephone Network Citizens Businessmen Companies IVR The Internet SMS Government Gateway Service providers

Return on Investment Economical Social Direct Indirect 1-3% savings in procurement = 20-60M L.E. Utilizing 0.5% of dead inventory = 200M L.E. Savings from 100K transactions on line = 9 M L.E. Indirect Increase local demand on ICT New jobs Less traffic … Services Better environment Less interaction of employees and public!

True Challenges!! It is very easy to get two computers to talk to each other … Try to do the same with government employees and government agencies !! OH

For more information please visit Thank You For more information please visit http://www.egypt.gov.eg or contact us at egov@ad.gov.eg egov@mcit.gov.eg sbedair@ad.gov.eg OH