Tulane SPHTM Global Research Information Technology (GRIT) Spring 2019 http://sph.tulane.edu/grit Oscar Davila – Director for IT– odavila@tulane.edu Jason Chamberlain- jchambe2@tulane.edu John Gerone – gerone@tulane.edu Mir Islam – mislam1@tulane.edu Eric LeBlanc – eleblanc@tulane.edu Ken Tyrolf – ktyrolf@tulane.edu John Lefante - Associate Dean for IT– lefante@tulane.edu 1/10/2019 New Student Orientation

Agenda Information Technology Guide for New Students Tech Support Options SPHTM Computer Labs Wireless Access WaveMail Office 365 Software from e-academy Technology Services Security Other sites Q & A 1/10/2019 New Student Orientation

Information Technology Guide for New Students A guide for students of what Tulane Technology has to offer. This includes tech support, wireless Access and restrictions, password reset, canvas, etc. Visit https://ts.tulane.edu/student-guide 1/10/2019 New Student Orientation

Tech Support Tulane Technical Support and Network Center Services Support. search the Knowledge Base at https://tulane.service-now.com/kb/ submit a ticket online at https://tulane.service-now.com/. a live agent will assist you at (504) 862-8888 or toll-free at (866) 276-1428 from 7am to 7pm Mon-Fri 1/10/2019 New Student Orientation

Tech Support GRIT – 18th floor suite 1800 The Technology Service Center Howard Tilton Memorial Library Technology Support Desk. 9 am to 5 pm, Monday through Friday, laptop support. Learning Commons on the first floor of the Howard-Tilton Library: password, laptop, wireless access and software support GRIT – 18th floor suite 1800 1/10/2019 New Student Orientation

SPHTM Computer Labs Tidewater Building Rooms 1214, 1216, 1218, 1220 Monday 8 am to 6 pm Tuesday-Thursday 8 am to 8 pm Friday 8 am to 6 pm Saturday, Sunday 10 am to 4 pm 1/10/2019 New Student Orientation

SPHTM Computer Labs Lab computers provide Internet Access Microsoft Applications: Word, Excel, Access, PowerPoint Statistical Packages: SAS, SPSS, STATA, ARCGIS Other socio-economic/demographic software 1/10/2019 New Student Orientation

Wireless Access Visit https://ts.tulane.edu/wireless-services, or Call the Technical Support and Network Operations Center (TSNOC) at (504) 862-8888, or Visit the service desk at the Technology Connection in the Lavin-Bernick Center, or Come see us (GRIT) on the 18th floor suite 1800 1/10/2019 New Student Orientation

Tulane WaveMail Tulane WaveMail accounts feature a 25GB mailbox and enhanced calendar and contact sharing. Visit the Tulane Email site at https://ts.tulane.edu/email for further information. 1/10/2019 New Student Orientation

Office 365 Available for Windows and Mac Includes Microsoft Word, Excel, PowerPoint, Outlook and OneNote 1 TB of OneDrive Storage For more information and how to install visit https://ts.tulane.edu/microsoft-office-365 1/10/2019 New Student Orientation

Software Available from e-academy unless otherwise noted http://tulane.onthehub.com Free anti-virus software MATLAB https://ts.tulane.edu/matlab SAS SPSS RefWorks https://libguides.tulane.edu/turchinrefworks Endnote Zoom (Free) https://ts.tulane.edu/zoom-videoconferencing 1/10/2019 New Student Orientation

Poster Printing Available from GRIT department To submit a poster go to https://sph.tulane.edu/grit/services/it-services Fabric Posters $10/sqft Glossy Posters $5/sqft Please submit 1 day prior to deadline PDF or PowerPoint files only Maximum width 42” 1/10/2019 New Student Orientation

Technology Services Technology Connection: Established partnerships with Dell and Apple http://tulane.edu/universityservices/tech-products Hours: 9am – 6 pm M-F and 12 – 4 pm Saturday Phone: 504-862-8059 Toll free: 877-623-0023 Fax: 504-862-8067 Email: techconnect@tulane.edu Address: 104 Lavin-Bernick Center Other providers http://www.govconnection.com/tulanestudents/ 1/10/2019 New Student Orientation

Security Information Security Office -https://ts.tulane.edu/information-security Phishing - https://ts.tulane.edu/phishing Forward suspicious e-mails to security@tulane.edu Password change - https://password.tulane.edu Antivirus /Malware software (Download free anti-virus software ( Trendmicro) https://tulane.onthehub.com 1/10/2019 New Student Orientation

Other sites Canvas: http://tulane.instructure.com/ Gibson: https://gibson.tulane.edu/tulane/ Rudolph Matas Library: http://medlib.tulane.edu SPHTM Website: http://www.sph.tulane.edu GRIT: http://sph.tulane.edu/grit 1/10/2019 New Student Orientation

Questions? Download our presentation at: sph.tulane.edu/GRIT 1/10/2019 New Student Orientation