Kayla Kisner Education Technician

West Virginia University Credentials West Virginia University Bachelor of Arts in Communication Studies Minor in Sociology Graduated December 2012

Federal Correctional Institution-Morgantown Education Intern Input educational data into the Inmate Skills Development System Assisted with the maintenance and control of Inmate Central Files Reviewed operational procedures, policies, program objectives, program statements and institutional supplements. Conducted inmate interviews to obtain educational background Assisted in the planning of Affirmative Action events including a Bureau wide Diversity Day Conducted visual searches of inmate work and living areas in search of contraband. Sat in on Unit Team during program review and noted Unit Teams recommendations for inmates enrolling in vocational training of educational courses.

Eye To Eye Optical - Morgantown Optometrist Assistant Research and correspond with various insurance companies Prepare correspondence for management staff Train new employees on office policies and operation of office equipment Maintain and file patient medical charts Obtain and record patient’s preliminary case history Process insurance claims Prepare patients for vision examination

University Health Associates-Morgantown Physician Service Representative Managed high call volumes from patients and external physicians through the WVUH Health Line and the Medical Access and Referral Line. Conducted research to obtain correct referring physician information. Maintained and updated multiple databases for West Virginia University Hospital. Scheduled outpatient appointments for University Health Associates. Processed inpatient transfers to WVUH and Chestnut Ridge Hospital. Facilitated correspondence between WVUH and a variety of external medical professionals.

Knowledge Required by Position Thorough knowledge of the operational procedures, policies and program objectives. Both departmental and Bureau wide. Have a good working knowledge of SENTRY and Inmate Skills Development System to sufficiently input and retrieve inmate education records. Possess working knowledge of education department operation, goals and structure for a diverse range of inmate participants at all levels of instruction. Knowledge and skill to effectively counsel inmates of a diverse educational and socioeconomic background. Be familiar with safety procedures for staff and inmate workers.

Contact Information Kayla Kisner Kisner.Kayla@gmail.com 37 Rayford Drive Fairmont, WV 26554 304.657.6581 LinkedIn VisualCV