Near and Far Where are Feds working from? Today’s mobile Feds work from the field, telework centers, and a variety of workspaces within their office Where are Feds working from? In the field (46%) Contractor office (10%) Most common workspaces within the office:* 94% Assigned desk/office 72% Conference room 22% Open desk/office 17% Shop floor 15% Control room Just 22% spend all day at their assigned desk/office Federal-only office buildings (80%) Shared office (23%) Ad hoc locations (33%) State/local office (11%) Tele-work (23%) Other Fed. facility (16%) Take Away: Work is an Activity, Not a Place 1 *Percentage of Feds who spend at least some time connecting from the each site, workspace

Take Away: More Options = More Communication Constant Contact Feds rely on a combination of devices and mobile connections to stay in touch How do you connect to your agency’s network when you are not at your work station? 88% Laptop 32% Smartphone, cellular service connection 21% Smartphone, Wi-Fi connection 13% Tablet, Wi-Fi connection 6% Tablet, cellular service connection   Top communication methods: 98% Email 97% Direct phone calls 85% Conference calls 68% Document or form 56% Video teleconference 39% Multimedia 27% Instant message 23% Text Average Agency Network Take Away: More Options = More Communication 2

Take Away: Use Mobile Styles to Educate Network Investments The Mobile Meter Mobile work styles differ; get to know your preferences and those of your teammates. Personalities include: The Curmudgeons (n=27) Spends most of their time in the office Not likely to use a smartphone or tablet Not interested in purchasing a personal device* Feel most productive at their work station Rarely collaborate remotely Added productivity with seamless connection: 4 hours The Have Nots (n=37) Feel most productive working from home Say the ability to connect from personal devices would make them a more efficient worker More likely to work from a conference room Added productivity with seamless connection: 6 hours The Office Wanderers (n=30) Collaborates remotely several times a day Likely to create and review content on a laptop or notebook computer Less likely to feel productive at their workstation Would trade desktop for seamless remote connectivity Added productivity with seamless connection: 10 hours The Mobile Diehards (n=28) Connects remotely daily More likely to work from a control room or shop floor More likely to communicate via text More likely to say remote connectivity and mobile access has changed your work style Added productivity with seamless connection: 8 hours Take Away: Use Mobile Styles to Educate Network Investments 3 *If give a fixed stipend by the government

Take Away: Many Mobile Users, One Seamless Infrastructure Infrastructure Impact Each mobile work style relies on different elements of IT infrastructure The Curmudgeons (n=27) Rely on traditional IT infrastructure Want seamless connectivity and access to documents from their work station with minimal technical glitches or trouble shooting Unlikely to seek out new ways to connect remotely The Have Nots (n=37) Want IT infrastructure that supports working seamlessly across multiple devices Want IT infrastructure that supports the use of personal devices in addition to work devices Maximize productivity through seamless access to all work documents and programs from multiple devices The Mobile Diehards (n=28) Want IT infrastructure that enables flexible and novel uses of mobile devices and mobile work styles Want to set mobile trends and try new work styles and devices Maximize productivity by developing a robust infrastructure and encouraging exploration of new mobile work styles The Office Wanderers (n=30) Want IT infrastructure that supports working seamlessly from multiple locations Wants IT infrastructure that enables secure access to work networks through public WIFI connections Maximize productivity by enabling remote access from ad-hoc and novel locations with little or not prep work or set up time Take Away: Many Mobile Users, One Seamless Infrastructure 4 *If given a fixed stipend by the government