Stephen Looke - Director Center of Student Success

Student Success Attainment Plan GOAL 1: Achieve a 6 year graduation rate of 70%. Norwich University BOT has mandiated that we reach a 70% graduation rate. Norwich should demonstrate a graduation rate that directly corresponds to those of VMI and the Citadel, which have consistently been at a 6 year rate of 70%. Currently Norwich is at a 62% 6 year graduation rate. An improvement of 8% over the past 7 years.

Student Success Attainment Plan GOAL 2: Year to Year Retention Goals These goals are based on accepted educational standards. They reflect the yearly retention targets required to reach a 70% graduation rate in 6 years.   Year 1 to Year 2 – 85% Currently at 80% An increase of 5% from 80-85% equates to approximately 38 additional students being retained. Year 2 to Year 3 – 77% Currently at 70% An increase of 7% from 70-77% equates to approximately 53 total students being retained. (This number of 53 additional students would include the 38 students retained in Year 1-2) Year 3 to Year 4 – 73% Currently at 66% An increase from 66-73% equates to approximately 53 additional students being retained. (This requires that Norwich maintain the gain of 53 students achieved in Year 2-3)

Financial The Center for Student Success receives an financial alert.   The appropriate office (bursar or financial aid) is notified and an outreach is requested. Bursar/Financial Aid office e-mail template and cc the person making the alert: “We have received an alert on ___ ___ expressing concern about [their ability to pay their Norwich bill.] [inadequate financial aid to remain at Norwich.] ___ has been sent a text and e-mail encouraging them to stop by your office to discuss their concern. You have been added to the EAB case for your comments. Please add information into the case should the student meet with you.” 2) The student is notified. Student text and e-mail template: “The Center for Student Success encourages you to go immediately to the [bursar] [financial aid] office to discuss your [payment][financial aid] concern. The office is located in Jackman Hall” Center for Student Success creates a case owner and assigns access to appropriate financial office.

Academic Attendance   The Center for Student Success receives an academic attendance alert. The appropriate student life contacts are notified and a check-in is requested. Student life e-mail template and cc the professor making the alert: “Would you please check-in with ___ ___ and discuss their class attendance in ____. Encourage ___ to connect with Prof. ___. Please provide an EAB comment with an update after your meeting.” 2) The student is notified. Student text template: “Prof. ___ has expressed concern about your attendance in ___. Please contact Prof. ___ to discuss and make a plan.” Center for Student Success creates a case owner and assigns access to the case to: A) appropriate student life contacts B) professor making the report C) academic advisor.

Emotional Wellness   The Center for Student Success receives an emotional wellness alert. The appropriate student life contacts are notified and a wellness check is requested. Student life e-mail template and cc the person the person making the alert: “We need a wellness check on ___ ___. We have received an alert indicating concern for their wellbeing. Please conduct a wellness check to ascertain their current state. Please provide an EAB comment with an update after your meeting.” 2) The counseling office is notified. Counseling office e-mail template: “We have received an alert on ___ ___ expressing concern for their wellbeing. We have requested a wellness check be conducted by student life. The EAB case has been assigned to counseling. Center for Student Success creates counseling as case owner and assigns access to the case to appropriate student life staff.

14 Day Non Participation   The Center for Student Success receives a 14-day non participation alert. The appropriate student life contacts are made and a wellness check is requested. Student life e-mail template: “We need a wellness check on ______ _______. They have been dropped from ______ for no academic activity in excess of 14 days beginning on_____. Please conduct a wellness check to ascertain their current state and discuss their being dropped from ______. The student should explore trying to get a W instead of an F. Please provide an EAB comment with an update on your meeting.” 2) The registrars’ office is notified. Registrar’s office e-mail template: “We have received a report of 14 Day Non Participation for: Student:                                  ___ ___ A00________ Course:                                   __________________ Professor:                               __________________ Last Date Participated:           __________________”

14 Day Non Participation Cont…   3) The student is notified. Student text template: “You have been dropped from ___ for excessive absences by Prof________________. If this is in error contact your Prof and your advisor.” Center for Student Success creates a case owner and assigns access to the case to: A) appropriate student life contacts B) professor making the report C) academic advisor.