message manager 1-Way campaign May 2014

Step 1 Prepare the subscribers list

Prepare the file MSISDN is the only mandatory field Add fields as you wish (max 11 columns) Separate the data by semi columns

Create the list Go to Components, then Subscriber Lists

Leave unselected. Message manager will remove duplicate entries Upload the file Leave unselected. Message manager will remove duplicate entries

Click to see details about the uploaded list Create the list The list is then processed by the system. Once complete the light turns green Click to see details about the uploaded list

Click to download file with error reasons The duplicate entry was automatically removed

Step 2 Schedule the campaign

Create List Based Task Click on New tasks and then on List Based

Setup Task Information Enter the task name Set the time zone to run the campaign Set the notification emails Click <Next> button and navigate to List & Filter Tab

Config List & Filter Select a target Subscriber List for the broadcast

Config List & Filter Select or Create a Filter (Optional)

Config List & Filter Select or Create a Filter (Optional)

Config List & Filter Select a Blacklist (Optional) Click <Next> button and navigate to Message Tab

Configure Message Write a custom message or Select one from existing Templates List Enter TPOA, Operator ID and Session ID (Optional) Select a Hub Account Click <Next> button and navigate to Schedule Tab

Click Preview to check how the messages will look like Config SMS Message Write Message Select & Insert Parameter from the DropDownList Select Message Encoding Type Click Preview to check how the messages will look like

Preview

Config Schedule Select a Schedule Type Select a Safe Sending Period Click <Next> button and navigate to Confirmation Tab

Config Schedule – Send All At Once Select a Start Time or Check <Immediately> CheckBox

Managing Campaigns

My Campaigns screen - Statuses New The campaign has just been created and can be deleted Processing  This occurs 15min before the Campaign start time. When in this status the Campaign cannot be stopped or deleted. RunningThis occurs when the Campaign is being sent. When in this status the it cannot be deleted, but it can be managed. Completedall messages have been sent to the messaging hub. ErrorThe Campaign hasn’t ben sent.

Click on the Manage icon Managing a campaign Click on the Manage icon

Managing a campaign Then go to the ‘Schedules’ tab. When the Campaign is running it will be in status ‘Pending’ before the start time and ‘Sending’ after the start time. When in this status the campaign can be: Paused  When pressing the ‘Pause’ button message manager will attempt to pause the campaign as soon as possible. The Campaign can then be resumed using the ‘Resume button’. Stopped  The Campaign is stopped. Its status on the ‘My Campaigns’ screen will switch to ‘Completed’. A stopped Campaign cannot be resumed.

Keeping the ‘My Campaigns’ screen tidy Campaigns that are completed can be either: Archived: select the Completed campaign and then press the ‘Archive Selected’ button. The Campaign will be moved to the ‘Archive’ tab and the report data will be available. Deleted: Select the Completed campaign and then press the ‘Delete Selected’ button. This will remove the campaign data from message manager. Note: Deleting a campaign removes it from the User Interface, it does not stop the messages from being processed. Deleting or archiving a campaign is possible only once the Campaign is in a final status (Completed, stopped, …)