Nightstop Volunteer Refresher Training Day / Month / Year

What we will cover today Welcome Nightstop Quiz Volunteering Roles and Boundaries Break 4. Confidentiality & Safeguarding 6. Safety 7. Supporting all guests 8. Supporting you 8. Positive move on stories Welcome group, thank them for their time. Introduce trainers and volunteers Housekeeping – share with group fire exits, smoking, toilets, name badges. Ground rules – phones off / silent. Keep everything confidential. Respect one another Go through programme for the training. Explain the reason for refresher training – this information won’t be new but is a recap to ensure that volunteers maintain their high standards and hopefully there will be learning that volunteers can take from each other into the way that they volunteer. Welcome any questions they have.

Nightstop Quiz

Volunteering Role and Boundaries

What is driving and chaperoning? Driving or using public transport to travel with the guest to the host’s home Chatting with the guest on the journey to make them feel at ease Introducing the guest to the host Informing the Nightstop service on safe arrival

What is hosting? Dinner, breakfast and a packed lunch A shower or bath and access to toiletries A place to wash their clothes A listening ear A warm and safe room

Contact after the placement What isn’t volunteering? Advise Money or gifts Letting guests stay in the house or vehicle alone Physical Contact Contact after the placement

Professional Boundaries Recap What are they? Professional boundaries set the framework for a relationship and establish expectations and limits Engage volunteers in why we need boundaries: Everyone knows what is expected of them Doesn’t set up any false expectations Not setting a boundary for something that is unsustainable for you or other volunteers to maintain could lead to the guest setting up false expectations which will be broken at a future point in time. Ensures the relationship remains formal Many guests have had no positive relationships with adults and that you may be the first. Without boundaries it could lead to dependency issues with you. Stress the importance of protecting themselves as volunteers. Why do we need them?

Professional Boundaries Recap How to set healthy boundaries… Be confident to say NO when appropriate Set boundaries at the earliest opportunity Ensure the guest understands the reasoning behind every decision Show empathy and understanding Respect diversity Ensure the guest feels supported

Professional Boundaries Recap Boundaries for volunteers include Don’t share personal numbers Don’t tell the guest directly you can host them again Treat all guests with equal respect No alcohol or drugs at any point of stay or journey Do not give the host’s address to anyone (no visitors) No smoking inside the house or vehicle Respect volunteers and follow the schedule See Refresher Training Plan Scenarios

Confidentiality and Safeguarding This will cover recognising the signs of abuse, dealing with disclosures, confidentiality and GDPR

Confidentiality and Safeguarding Dealing with vulnerable guests, it is important to… Recognise signs of abuse What might these be? Know how to deal with disclosures What are the key things to remember if somebody is disclosing abuse to you? Keep all information about guests confidential See Refresher Training Plan

General Data Protection Regulations (GDPR) Any information you have about a guest, even if they don’t end up staying with you, MUST be destroyed. If you write their name, destroy it If you jot down their phone number, destroy it Ask the group what type of information volunteers might need to get about a guests and a potential placement. Ask them how they may store that (would they write it, text it , email it to anywhere?), how they may share it with other members of their home (i.e do they inform partners of who is placed, how do they do that?). Ask  what happens when that guest leaves the next day.   Explain that this is personal and sensitive data. Most people will have come across GDPR in their working lives. Explain that this also places a duty on the Nightstop service to keep individual information safe and only for as long as it is needed. Volunteers should destroy any information they have about a guest when that guest is no longer staying with them including any scraps of paper on which they have scribbled a name or number. They shouldn’t keep anything that identifies a guest.

Safety in your home or whilst travelling Stress the importance of not setting vulnerable guests up to fail What do you have in your spare room, kitchen, bathroom? What needs to remain? What should be stored safely away? All hazardous items should be locked away – think of chemicals or medication. Nightstop staff will discuss this at the next home visit which focusses on health and safety All alcohol should be hidden or locked away Keys, phone and wallet should be kept on your person – compensation is available but not when belongings have been left out. All valuables should be locked away. We are setting guests up to fail if we leave things out to temptation. Explain about the on call phone number and where this can be found In an emergency call 999 first & then inform Nightstop via the emergency on call line Report any incidents, accidents and near misses to Nightstop staff who will deal with it from then (this means anything that causes or nearly causes ill health or damage. From including electric shocks, a dog bite, burning themselves when cooking.)

Supporting All Guests

What does this mean in terms of Nightstop? Supporting all guests No person should be treated less favourably than any other person because of their race, ethnic origin, nationality, religion, disability, sex, age, marital status, or sexual orientation. What does this mean in terms of Nightstop? any top tips? Read Nightstop statement, then ask group what they think this means in practice. What issues may arise where volunteers need to respect diversity and accommodate difference?

Supporting you What Nightstop service does to support volunteers, to know that they can utilise: 24 hour on call 6 monthly face to face meetings Annual review Socials Etc.

Positive Move On

Emily’s Story Use one or two of your recent case studies to show how being placed in Nightstop can help a guest

Nightstop News What is new in the last 12 months of the service? Any future developments that will soon be in place? E.g. - new risk assessment - different partners that the Nightstop works with - Any add-on services such as mediation that the service is doing