Cloud 101 & The Best Path John Lindsley – Vice President, Channels 4/24/2019

AGENDA Effects of, and opportunities with, digital transformation Service-based economy Business drivers & benefits of cloud adoption Why Mitel? Questions

Effective use of technology accelerates the speed of business https://www.youtube.com/watch?v=5movC_MOLHQ

Digital Transformation Defined According to The Enterprisers Project, A community of CIOs discussing the future of business and IT: According to John: “The integration of digital technology into all areas of a business resulting in fundamental changes to how businesses operate and how they deliver value to customers. Beyond that, it's a cultural change that requires organizations to continually challenge the status quo, experiment often, and get comfortable with failure.” “Digital transformation is how a company deploys or consumes technology to improve productivity, to create differentiation, and/or to disrupt a business or an entire industry.”

Digital Transformation Fuels Industry Disruption Taxi medallions in NYC - $50K in late 70’s, to over $1M by 2014 Uber arrived in NYC in 2011, but 2015 Uber outnumbered taxis March of 2017, one sold for $241K, lowest level in a decade 13K-14K medallions But 90K for-hire vehicles

Digital Transformation Fuels Workplace Productivity

Making it personal – own versus subscribe?

Why Cloud in the workplace? Static to Dynamic End of 9 to 5 Team Collaboration Easy Access to Information Workplace 20 years ago, work was somewhere you went Now it’s something you do So how you communicate needs to change as well… Also millennials not just in workplace, but more and more, making strategic business decisions for the company 43% of workers said they spent at least some time working remotely https://www.nytimes.com/2017/02/15/us/remote-workers-work-from-home.html Today’s modern worker is constantly on the go Remote / telecommuting teams are multiplying In-house communications switching to real-time collaboration tools Immediate Easier to sort through what is relevant / stay organized Continual conversation Siloed apps create disjointed teams

The changing workplace impacts IT and beyond Endless Endpoints Rapid Innovation Need for Enablement Easy and Flexible Laptops, handhelds More LOB owners Collaboration crossing boundaries & oceans Workforce – millennial Use example of Massey Massey Services employs approximately 2,100 team members and operate 1,800 vehicles that provide residential and commercial pest prevention, pest control, termite protection, landscape care and irrigation services to over 600,000 customers from Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina and Oklahoma.

Features of cloud communications & collaboration Out-of-the-box UC&C features and integrations In-office experience, no matter the device Pre-configured, straightforward deployment and implementation Automatic upgrades, always running on the latest version Secure and reliable: calls, texts, emails Never miss a message or call when you’re on the go Collaboration work groups & teams Cloud-based applications enable a business to access communications, collaboration and information via their WAN/LAN, without having extensive equipment onsite to house and maintain. Cloud solutions are generally hosted by 3rd parties like Mitel, manage end to end so your customers experience a flexible, secure and reliable environment.   This Is why users like it!

Benefits of moving communications and collaboration to the cloud Cost: All-Inclusive Fixed-OPEX Pay Per User Consumption Maintenance Included Technology: Always Current Big Business Features IT Resources Point and Click Admin Ease of Use: Add/Move Users and Applications Same Experience Across Devices Mobility: Collaboration In Office Experience Anywhere Security: Disaster Recovery Data Back Up Voice Encryption Spend some time here Local/LD is included Big biz features with small Security – better than having it on prem 2-3 of these typically at top of list

Ideal business dynamics could include… Want easy, plug and play solution Need out-of-the-box features and integrations Desire enterprise functionality without the cost or complexity Are growing and want quick implementation and replication at other sides Prefer automatic upgrades & hands-off approach Mobile users Sales or service fleet Multi locations Aging or depreciated PBX with high maintenance, PRI, LD and MAC costs Seasonal businesses, or anyone with need to add/remove users on the fly Shrinking IT budgets or limited IT staff Work at home employees Not a good prospect – hospitality

Cloud enables business efficiencies and improves productivity Optimize staffing Improve Collaboration & Accessibility Predict recurring costs Easier implementation Differentiate the customer experience Security Reliability Compliance Network Readiness Install/support process

70M+ GLOBAL USERS #2 IN 4,600,000+ #1 #1 IN FIVE CORE MARKETS 84,000 IN 100+ COUNTRIES Mitel Today 4,600,000+ GLOBAL CLOUD USERS MORE THAN 1.3M+ UCaaS USERS GLOBALLY #2 IN CONTACT CENTER SYSTEMS SHIPPED GLOBALLY IN TOTAL CLOUD SEATS #1 #2 IN UCaaS WORLDWIDE GLOBAL CONTACT CENTER SEATS MORE THAN 84,000 Channel is our Business NO DIRECT SALES FORCE

Why Mitel for UCaaS Cloud Migration Expert and Market Leadership 1 Deep understanding of cloud migration; 45 years of communications experience #2 in UCaaS; Third-Party validation 2 Dedicated to Delivering Great Customer Experiences Straightforward onboarding with minimal disruption Customer Success Managers for adoption, expansion, advocacy 3 Ease of Use Telecom background not required More time for other strategic initiatives Service Reliability & Security Built in-house solutions for complete control, end to end Continued R&D and strategic partnerships 4

Questions?