Creating a “Civilized” WebPAC Seong Heon Lee Linda Kawaguchi Rachel Decker Heather Joy SCIUG Conference Huntington Library San Marino, CA Oct. 21, 2015

About Us Fowler School of Law Library Shared ILS Small, specialized collection, lots of serials Shared ILS Context for WebPac project “Before”

Gaps in Responsibilities Need for Revision No one was responsible for the ILS There was no common plan No one looked at the public display Gaps in Responsibilities Accuracy & consistency of information Public records were not useful Problems in ILS Systems/Technology Librarian Collection Management Librarian Research/Instruction Librarians Hiring Focus on WebPAC

Getting Started Inspiration Ideation Iteration …............................. Thinking Listening Digesting Framing Ideation …………………………… Brainstorming Understanding Interpreting Iteration …………………………….. Experimenting Testing Refining

Information Architecture Framing the Challenge Information Architecture Aesthetic Design Facilitate tasks Remove unused features Make information obvious Change font sizes, colors Simplify Remove unneeded info Modernize Change logos, buttons… Clarify Update terminology

Generating Ideas Who are our users? Why do they use the WebPAC? What areas are the most problematic? What is our timeline?

See handout for suggested resources Usability Testing Task 1: Research How to Conduct A Usability Test “Why You Only Need to Test with 5 Users” “OCLC’s WorldCat…” Usability.gov See handout for suggested resources

Usability Testing Task 1: Research How to Conduct A Usability Test Other Considerations: Time limitations Participant availability Format to fit purpose

Usability Testing Task 1: Research How to Conduct A Usability Test Methodology: Hybrid; Interview + Tasks Elements One-on-one Informal Qualitative Human observation

Usability Testing Task 2: Create the Test Questions/Tasks Guidelines Prioritize goals Neutral/clear phrasing Rank tasks in order of difficulty Sandwich tasks Pre-task questions, Tasks, Post-task questions Brief

Usability Testing Task 2: Create the Test Questions/Tasks Tasks Find an exam  Find a property exam from last year. Find an item by subject  Find a book on civil procedure. Find an item by call no.  Find this item: KF8947.5 .B75 2013 Discussion What improvements or changes do you suggest? What needs is the catalog meeting for you? Not?

Usability Testing Task 3: Recruit and Interview Participants Recruit Personalized emails Scheduled at their convenience Format of session Private office

Usability Testing

Usability Testing Task 3: Recruit and Interview Participants Recruit Personalized emails Scheduled at their convenience Format of session Private office Settle in to space Explain the purpose – not testing their knowledge

Usability Testing Task 4: Results What we discovered: For next time: 6 students gave us good insight Qualitative data For next time: Broader / more student input Change format? Next: Transforming data → edits

Prototyping Optimistic approach Focused on only four screens WebPAC Portal (homepage) Search Results Record View Advanced Search Used InVision (a web-based prototyping tool) to collaborate on our project