RESILIENCE... RETENTION… RELATIONSHIPS Deborah Gilboa, MD.

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Presentation transcript:

RESILIENCE... RETENTION… RELATIONSHIPS Deborah Gilboa, MD

STUDENTS FAMILIES STAFF

WHAT DOES YOUR CENTER NEED? COMPLIANCE RETENTION GROWTH TIME Fundraising Friend-raising

hap·pi· ness: noun good fortune; pleasure; contentment; joy INGREDIENTS: Confidence Competence Relationships

WHAT DO FAMILIES NEED? TRUST CONNECTION TOOLS To you Behavior To each other Navigation To their kids Values TRUST

REACH PARENTS BRAG! CONNECTION TOOLS Peek behind the curtain (newsletter) Chores/homework Trusted resources (partnership, social) Create community (online, in person) Your culture (newsletter, IG) Oxytocin – make them feel good BRAG!

WHAT’S HAPPENING AT HOME Structure Stresses Strengths WHICH GOALS DO YOU SHARE?

MAKE THE CALL TO MAKE THE CALL Will the student talk about this? Will another student? What might they say?! Did the family notify you about this possible issue? Hey Mom! You’ll never believe what happened! Have you already solved it? What promise are you fulfilling?

WHAT’S HAPPENING AT HOME Parent’s process Emotions (fight or flight) Reactions Story Telling Parents’ goals Validation Action Repercussions SHARED DECISION MAKING!

WHAT DOES THIS PARENT NEED? Empathy Boundaries Help! RESPECT

PARENT PARTNERING Introduction Connection Goal sharing Advocacy Promise-keeping

FOLLOW UP IS YOUR KEY TO… Friend-raising Fundraising Fun-raising VOLUNTEERS!

YEAR-ROUND EXPERTISE Program “family” Families Communities Online Media! HARO helpareporter.com