The future development of the Student Education Service Viv: where are we now?

Principles of the SES Local delivery Process efficiency Consistency and professionalism Agility Accountability Sustainability Compare and contrast with original design principles Accountability

Current service structure Faculty SES teams 9 Faculty teams: 20+ School teams 6 functions: Assessment Programme support Quality assurance Student support Employability Admissions Functions 10 services: Admissions Educational Engagement Student Support Careers Placements Learning Enhancement Programmes and Assessment Quality Assurance Student Finance and Support PGR Operations Services 700 staff £29M

Progress to date Implemented consistent management structure and job descriptions Developed functional roles and expertise SES specific induction and training packages piloted Opportunities created for career development Process improvement and harmonisation progressing well New website for students and colleagues delivered First phase of the CRM developed (but not deployed)

Still to be achieved Resolving remaining centre/faculty/school divides Flexibility to deploy resource across the service Career pathways for all colleagues Efficiencies and reinvestment A fully integrated and sustainable service How has this changed from original concept of culture? Add something about staff to this?

Challenges ahead Grow and improve quality of student intake Enhance student experience while reducing cost Improve graduate employment prospects Adapt to a rapidly changing regulatory environment Development of the academic portfolio – interdisciplinarity/ distance learning Release academic colleagues from administrative tasks Carry student growth forward into student experience

Opportunities Simplification of our portfolio and processes (a joint endeavour) Technology – CRM, e-assessment New ways of working

Planning, regulation, policy, quality control Back office Bulk processing Functional expertise Planning, regulation, policy, quality control Training and development User-facing Local knowledge and support Consistency Professionalism Efficiency DELIVERY? Triangle: front-line service; support service; professionalism, agility etc – fundamentals which apply to both users and behind the scenes – need to link between slide before about design and following slide about culture

What is working well? And not so well? Questions What is working well? And not so well? How will we need to adapt in response to new challenges and priorities? What are the obstacles to achieving a truly integrated SES? What is the scope of the service? UG, PGT and PGR

The future development of the Student Education Service