Magnolia Incident Review & Discussion BREAK-OUT GROUP Compliance Vs Commitment Compliance What does compliance mean to you How do we know that compliance requirements are met Compliance – Meeting the minimum standard -must be met to achieve commitment - not always visible; comply when observed - emphasis the reason behind the rule - Laws/LSR’s written in blood - Verify that requirements are met – must know what those requirements are to comply (many drivers interviewed still cannot ‘produce’ an LSR) - Leadership – more than just a signature on roster and test - leadership conducting frequent observations - support/strengthen ‘peer-to-peer’

Magnolia Incident Review & Discussion Commitment What does commitment mean to you What does it ‘look’ like How can compliance become commitment How can leadership affect this transition Lifestyle change – taking it home; enforcing policies at home that are learned at work - lead by example to family - not accepting calls from anyone who is driving Leadership affect – safety meeting and safety training more than ‘check the box’ - hold staff/leadership to same standard; lead by example; engage drivers - know what’s going on Look like – Caring attitude - responsible for own actions - believe in - deliberate/conscious action Transition – not ‘one and done’; must be continual training and emphasis - make compliance a top priority - give examples of consequences for non-compliance

Magnolia Incident Review & Discussion Intervention Is ‘coaching’ the same as intervention How can it be used most effectively What makes a driver take it seriously Examples of effective methods used How can Leadership affect intervention Positively Negatively Coaching – built on training; increase teaching tool; listen to feedback; make it personal - getting drivers to agree that distracted driving is risky - recognize and admit that something (cell phone, etc) is a distraction - committing to remove distractions - test effectiveness of training/coaching; is it working? Intervention – taking immediate action - peer-to-peer very effective - LSR violations will have consequences; Leadership – address violations with more than a ‘wink and a nod’ - support observation (as opposed to push-back) - is message from leadership - only enforce if ‘on Shell work’

Magnolia Incident Review & Discussion Enforcement Consequence Management What triggers the need How is the message delivered to others Only for drivers? How does this affect the idea that ‘getting caught is the risk’ Consequence management - You get what you ‘invest’ in - understanding risk and reward - level of severity - protect driver from themselves; - protect public Message – driver thinks that ‘getting caught’ is the risk.