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You’ve Got Customers! And They Want Action! #1 - TITLE: “You’ve Got Customers!”

CUSTOMER SERVICE SURVEY _____ COMPETENT (Knows product or service) _____ HONEST _____ POLITE _____ CHEERFUL _____ GOOD SPEAKER _____ GOOD LISTENER _____ FOLLOWS THROUGH ON REQUESTS _____ TAKES INITIATIVE TO SOLVE PROBLEMS _____ INFORMATIVE (Gives useful information) _____ TRAIT NOT LISTED (Optional) #2 – CUSTOMER SERVICE SURVEY

“SERVICE BEYOND A SMILE”

“SERVICE BEYOND A SMILE” 1. Be honest #3A – 1. Be honest

“SERVICE BEYOND A SMILE” 1. Be honest 2. Listen Before You Sell #3B – 2. Listen Before You Sell

“SERVICE BEYOND A SMILE” 1. Be honest 2. Listen Before You Sell 3. Follow Through on Customer Requests #3C – 3. Follow Through on Customer Requests

“SERVICE BEYOND A SMILE” 1. Be honest 2. Listen Before You Sell 3. Follow Through on Customer Requests 4. Take Initiative to Solve Problems #3D – 4. Take Initiative to Solve Problems

“SERVICE BEYOND A SMILE” 1. Be honest 2. Listen Before You Sell 3. Follow Through on Customer Requests 4. Take Initiative to Solve Problems 5. Know Your Product #3E – 5. Know Your Product

“SERVICE BEYOND A SMILE” 1. Be honest 2. Listen Before You Sell 3. Follow Through on Customer Requests 4. Take Initiative to Solve Problems 5. Know Your Product 6. Take Advantage of Sales Opportunities #3F – 6. Take Advantage of Sales Opportunities

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“But that’s not my fault.” Michael: “But that’s not my fault.” #4A – Michael: “But that’s not my fault.”

“But that’s not my fault.” Luigi: Michael: “But that’s not my fault.” Luigi: “Maybe not. But the customer is only talking to one person. You. To them, you are the business. They want you to make sure it not only goes in right, but that it comes out right.” #4B - Luigi: “Maybe not. But the customer is only talking to one person. You. To them, you are the business. They want you to make sure it not only goes in right, but that it comes out right.”

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“The buck stops here.” #5A - “The buck stops here.”

“The buck stops here.” - HARRY TRUMAN, handwritten sign on White House desk #5B - HARRY TRUMAN, handwritten sign on White House desk

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Good service isn’t about flowery words and pleasant smiles… #6A – Good service isn’t about flowery words and pleasant smiles…

Good service isn’t about flowery words and pleasant smiles… It’s about actions. #6B – It’s about actions.

You’ve Got Customers! And They Want Action! #7 - TITLE: “You’ve Got Customers!”

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