Smart Healthcare Circles of Care

Information is Comforting in a Stressful Time

Family Anxiety has Real Implications During times of illness, family members feel “out of the loop” Urgent, persistent need for any update about loved one’s condition and state of care Often feel helpless to obtain information about their loved one’s status Out-of-town relatives rely on delayed, second-hand information

What is YLOcare? Uses mobile technology to create a virtual waiting room for families and friends of patients Connecting entire families in real time to improve the hospital experience 4

The Solution Open a better line of communication between hospitals and families: The patient designates a manager of his group of individuals to receive updates…The Care Circle, (AKA Circle of Care). 2) Circle members join the network to receive real time updates and can access the Care Circle where they can review messages. Provide updates to the entire Care Circle in real time.

Seamless Integration into Hospital Workflow Web-based application -- No hospital IT required Each care provider simply logs on to send care updates Preapproved messages are chosen from a menu Message transmitted to Circle members through SMS or email The system logs each message for quality control HIPAA and JCAHO compliant

Message Inventory Pre-Op messages…sent! Intra-OP messages Please nothing to eat or drink after midnight Take all medications per the pre-op instructions with water. Please bring all x-rays and studies with you. Surgery time has been moved up. Please call xxx-xxxx. Surgery time has been delayed. Please call xxx-xxxx. Please arrive ___ hrs prior to your procedure. Thank you. Intra-OP messages Welcome to the hospital. The waiting room is room ___, please sign in at the front desk. The patient has entered the operating room. The procedure is underway and progressing as planned. The procedure is going well. The procedure is going as expected. The procedure continues, no unexpected issues. The doctor would like to discuss the case with you. Please call xxx-xxxx The doctor would like to meet with you. Please go to room _____. Please call xxx-xxxx. The patient is in the recovery room. Post-OP messages The patient is ready for discharge. Please see the nurse on the 1st floor discharge area. Please call the nurse for discharge planning xxx-xxxx. Please come back to the waiting room. The doctor would like to discuss the case with you. Please call xxx-xxxx. The doctor would like to discuss the case with you. Please come to room ____. Prescriptions are ready for pickup Follow-Up messages Please remember to confirm a follow up appointment. Please complete the entire course of antibiotics. If you have any questions or concerns, please call xxx-xxxx. Please go to www.COC.com to fill out a quick survey about your hospital experience.

Support Hospital Care Circles….. Become the Foundation for a Social Framework for Health Care.