Top Hits from WIIFM Radio Station Presented by Ruth Elswick, PMP PM College Tallahassee PMI – 12/9/02

Objectives Defining a stakeholder Defining the responsibility of the project manager Identifying stakeholders Managing project communication Motivating team members Making a team work Stages of team development Defining the team charter Managing conflict on the project Tallahassee PMI – 12/9/02

What is a Stakeholder? Basically a stakeholder is anyone who is impacted by, or involved in, a project! A key stakeholder is anyone is directly involved with the project. Tallahassee PMI – 12/9/02

A Project Manager should… Identify all stakeholders Filter information to key stakeholders Identify stakeholder goals (political awareness) Tallahassee PMI – 12/9/02

Project Environment Stakeholders Project manager Top management Project staff Internal users Functional management Organization Colleagues Suppliers Subcontractors Government External users Partners Tallahassee PMI – 12/9/02

Managing Communication on the Project Develop a communication plan that meets the expectations of all stakeholders Audience: Who needs to know? Message: What? Intent: Why? Media: How? When? Frequency? Tallahassee PMI – 12/9/02

Motivating Team Members Hertzberg’s motivation factors Achievement Recognition The work itself Responsibility Advancement Growth In other words, make them feel important and appreciated! Tallahassee PMI – 12/9/02

What Makes a Group of People Function as a Team? Common identity Common performance objectives Mutual accountability Complementary skills Shared purpose Transforming a “me” mentality into a “we” mentality Source: Page 45 of Katzenbach and Smith, The Wisdom of Teams, 1993, Harvard Business School Press, Boston. Reproduced with permission of the publisher. Tallahassee PMI – 12/9/02

Five Stages of Team Development Forming Storming Norming Performing Adjourning Membership issues Power and authority issues Community-building issues Sustaining a healthy working environment Separation and closing Source: Page 178 (Tuckman Stages of Development) of Gordon, J., Organizational Behavior: A Diagnostic Approach, 1996, Prentice Hall, Inc. Reproduced with permission of the publisher. Tallahassee PMI – 12/9/02

Team Charter A mutually agreed upon contract of behavior for the team Typical contents: Administrative procedures Ground rules Decision-making guidelines Meeting guidelines Tallahassee PMI – 12/9/02

Managing Conflict on the Project Recognize the reasons for conflict Differences in needs, objectives, and values Differences in perceiving motives, words, actions, and situations Unwillingness to— Work through issues Collaborate Compromise Differing expectations of outcomes— favorable vs. unfavorable Tallahassee PMI – 12/9/02

Conflict Resolution Methods Withdrawing—nonconfrontational; denial that a problem exists Smoothing—appeasing, nonassertive behavior Compromising—emphasizes the importance of all parties achieving their basic goals and maintaining a good relationship Forcing—confrontational, assertive, and aggressive Problem solving—the needs of both parties are legitimate and important; involves a high level of respect for mutual support Tallahassee PMI – 12/9/02