Dealer meeting - after sales POLZELA - SLOVENIJA 2018 / 2019

WHAT’S NEW AFTERSALES 2018 / 2019 Revolutionary on-board experience After sales support program SDWA 2017/2018 2018/2019 - NEW SDWA - UPDATE SDWA * UNIT REGISTRATION * CASE * UNIT CLAIM * SERVICE BOOK * SERVICE BOOK ** * CHASSIS SEARCH (all unit view)

WHAT’S NEW AFTERSALES 2018 / 2019 SDWA - CASE A new perspective on fishing WHAT IS CASE & WHY * for communication with SKI&SEA regarding any question for BRP * for sending more information and conversation only for one question / unit * using COMMENT for additional information (ADD COMMENT) * add pictures / BUDS file / engine report * add good question / explanation / all info -> better question -> better reply * STATUS dealer -> WORKING -> SAVE -> PENDING * STATUS SKI&SEA -> IN PROCESS (waiting BRP) -> MISSING (for more detail) * STATUS SKI&SEA -> ACCEPTED / REJECTED

WHAT’S NEW AFTERSALES 2018 / 2019 SDWA - CASE A new perspective on fishing FOR WHAT CASE NOT USED * for warranty claim * for unit registration * for ordering parts * for writing bad / low information / question (we don´t need -> xxxxxxx or !!!!!!!!) * for …

SDWA – CASE

SDWA – CASE

SDWA – CASE

WHAT’S NEW AFTERSALES 2018 / 2019 SDWA - CASE A new perspective on fishing STATUS * working - dealers CASE preparation * pending - when you have ready question CASE for SKI&SEA / BRP (save, reply) * in process - waiting for reply (SKI&SEA / BRP) * missing - check our reply and add all what we requested * accepted - all OK - see last comment - reply are no longer possible * rejected - not OK - see last comment - reply are no longer possible * better CASE / question / explanation / PIC / BUDS file -> better reply / support

WHAT’S NEW AFTERSALES 2018 / 2019 SDWA – SERVICE BOOK A new perspective on fishing WHY SERVICE BOOK – DIGITAL SERVICE BOOK * for knowing who and what maintenance made on unit * for share information to other dealers * for better view what made on service * for inform customer for next service (mail 30 day before service) * all service information is available all / any time * a lot of useful information (mechanic description, invoice number, …) * main page -> see date for last service, see if is unit on warranty … * all dealer must use / made report in SDWA service book after maintenance

SDWA – SERVICE BOOK

SDWA – SERVICE BOOK

SDWA – SERVICE BOOK

SDWA – SERVICE BOOK

SDWA – SERVICE BOOK

WHAT’S NEW AFTERSALES 2018 / 2019 IMPORTANT A new perspective on fishing * unit registration SDWA in max 5 day -> after day 6 -> debit note 100€ * unit DEMO registration SDWA in max 5 day -> after day 6 -> debit note 100€ * if unit not registered as DEMO or sale before 6 month -> debit note for DEMO * use again SDWA unit registration for DEMO -> for DEMO unit what you sale * if is unit already registered in SDWA -> use YDV00TEST00* (star in the end) * safety and normal unit campaign -> more control -> debit note up to 1000€ * no credit note for warranty repair as long as the unit has a campaign

WHAT’S NEW AFTERSALES 2018 / 2019 IMPORTANT A new perspective on fishing * evinrude engine installation -> CASE -> SKI&SEA decide who made installation * evinrude -> price with installation -> no additional cost for customer * evinrude -> price with installation -> credit note SKI&SEA for installation (5%) * when dealer made CASE -> after installation -> will received credit note (5%) * for engine installation without CASE -> NO engine warranty * for engine installation without CASE -> seller responsibility

WHAT’S NEW AFTERSALES 2018 / 2019 IMPORTANT A new perspective on fishing * CASE for EVINRUDE -> before engine installation - official BRP seller * unit - engine serial number * full customer information (incl. email / telephone number) * full boat information (pictures) * boat location information * other boat / client information * CASE for EVINRUDE -> after engine installation - official BRP service * unit - engine serial number * full installation description with pictures and engine report * SKI&SEA will attached credit note for engine installation on CASE

WHAT’S NEW AFTERSALES 2018 / 2019 IMPORTANT A new perspective on fishing * new text for warranty claim Customer complaint / problem explanation: Description Description of problem / failure by mechanic: Description What is Solution / What you do for repair: Description BUDS Fault Code (if applicable): P0000 * file name (01, 02 … BUDS file -> serial number) and pictures size 1024*768 * made claim soon is possible after repair -> max in 14 day * all claim older that 14 day -> final repair -> add to SDWA -> will be rejected * unit claim -> EVINRUDE / SEA-DOO -> unit of measure hours * unit claim -> CAN-AM / SKI-DOO -> unit of measure kilometers

WHAT’S NEW AFTERSALES 2018 / 2019 A new perspective on fishing IMPORTANT * must made all BRPTI training & test -> 100% -> control end of november * dealer who not made all BRPTI -> will BRP close BOSSWEB account * follow BRP & SKI&SEA policy / standards / rules * shop / service / equipment / signage / unit / all by the book -> BRP inspection * january 2020 -> full BRP inspection -> all dealer * made pre-order (unit / pac) better price and stock on your warehouse / salon * better dealer -> better price  2 dealer price -> VP1 and VP2 -> soon * new contact person dealer network – Mr. Andrej Hribar sales@ski-sea.si * rotax technical service training end of March 2019 – more info by email

SDWA - UNIT REGISTRATION

SDWA - UNIT CLAIMS

SDWA - FTP FILES - SKI&SEA UPLOAD

SDWA - FTP FILES - DEALER MEETING

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