03 | Basic Admin Capabilities Christian Buckley | Office 365 MVP, Managing Director at GTconsult Craig Tarr | MCTS, MCP, Co-Founder and COO at GTconsult

Module Overview Monitoring and the Message Center Common Admin Tasks Governance

O365 Message Center Remember to check the Message Center regularly to stay in the loop and up to date with what is going on in your Office 365 environment. Notifications on any potential issues with your environment, changes to your service, and other communications from Microsoft will come through the Message Center.

Office 365 Service Communications API The Office 365 Service Communications API enables you to access Office 365 service communications the way you want. This API gives you the ability to create or connect your tools to Office 365 service communications, potentially simplifying how you monitor your environment. The Service Communications API enables you to monitor the following in your environment: Real-time service health. New and ongoing service incidents and ongoing maintenance events that impact you can be queried for status updates. Message Center communications. Find Message Center communications that are applicable to your Office 365 environment. Planned maintenance notification. Advanced notification of planned maintenance enables you to develop appropriate communications and operational strategies for your organization. The Service Communications API also supports admins who manage Office 365 environments on behalf of others, for example, partners.

Partner Perspective Microsoft provides management tools and a dashboard, referred to as the Partner Admin Center, specifically for partners that maintain Office 365 environments for their customers. This tool supersedes an Office 365 admin center that didn't consolidate all of a partner's customers and was more focused on selling new or additional services. The new partner admin center has five main functions: To provide a Microsoft service-outage notification service to keep partners a step ahead of customers. To provide a view into a customer's Office 365 service health status and details. To provide a federated view of all of the partner’s customers for which it has delegated admin privileges. To enable a partner to create, edit and view service requests on behalf of customers. To allow a partner to perform administrative tasks on behalf of customers.

Partner Perspective A client management tab shows all of a partner's customers along with any alerts next to each customer's name about their service health. Drilling into the service health tab for each customer shows a granular list of the services a customer uses. Each service has a green checkmark for the day if all is well, or one of a number of symbols if all isn't well. Trouble signals include service interruption, service degradation, restoring service, extended recovery, investigating, service restored or additional information.

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External collaboration settings Office 365 provides a single console from which you can manage external collaboration. By enabling these settings, you can give your users the ability to share access to their SharePoint sites and documents and Exchange calendars, so they can collaborate more easily with people in external organizations. By enabling the Lync collaboration setting, you can give your users the ability to communicate with people outside of your organization.

Managing your App catalog The app catalog is how you make apps available to your organization. It’s a SharePoint library that contains all of the apps you have for your org. The Office clients point to this library, so if you want to give your users access to a new app for Office, just add the manifest file to the library, and the app will automatically show up. Also true for SharePoint apps. Just add the app package to library and it will appear for everyone. Since the app catalog is a SharePoint library you can easily manage who gets access to what app, and quickly make updates when needed.

Boundaries and Limitations Find the boundaries and limitations based on your Office 365 plan: Storage per user (contributes to total storage base of tenant) Additional storage (per GB per month); no minimum purchase Storage base per tenant Site collection storage limit Site collections (#) per tenant Sub-sites Personal site storage Public Website storage default File upload limit File attachment size limit Sync limits Maximum number of users per tenant Number of external user invitees

Navigating the admin console Demo Navigating the admin console

Security, compliance, and privacy With Office 365, Microsoft thinks about security,  compliance, and privacy as having two equally important dimensions:  Service-level capabilities that include technical features, operational procedures, and policies that are enabled by default for customers using the service. Customer controls that include features that enable businesses to customize the Office 365 environment based on the specific needs of their organization.  See the Office 365 Trust Center (http://trust.office365.com) information portal for more information

Searching for Sensitive Data Data Loss Prevention (DLP) for SharePoint Online and OneDrive for Business is now built into your existing Enterprise Search. It allows you to search for sensitive content in your existing eDiscovery Center. Search on 51 built-in sensitive information types across both SharePoint Online and OneDrive for Business. Export the results or download a copy of the query results, or save the query so that you can conduct in-depth research on the query results. Once saved, you can inspect the documents, check for false positives, and further hone or expand the query if needed. Document location is included, as well as the original file structure from SharePoint, so that all paths are preserved in the downloaded copy. Use DLP in SharePoint Online to identify sensitive data stored on sites (TechNet) https://technet.microsoft.com/library/dn798914.aspx

Creating information management policies Create a policy to use on multiple content types within a site collection. Create a policy for a site content type. Create a policy for a list or library. (location-based retention policy)

Audit log events Opened and downloaded documents, viewed items in lists, or viewed item properties (This event is not available for SharePoint Online sites) Edited items Checked out and checked in items Items that have been moved and copied to other location in the site collection Deleted and restored items Changes to content types and columns Search queries Changes to user accounts and permissions Changed audit settings and deleted audit log events Workflow events Custom events

Available audit reports Content modifications. Reports changes to content, such as modifying, deleting, and checking documents in and out. Content type and list modifications. Reports additions, edits, and deletions to content types. Content viewing. Reports users who have viewed content on a site. In SharePoint Online, this report will be blank as these events are not captured during auditing. Deletion. Reports what content has been deleted. Run a custom report. You can specify the filters for a custom report, such as limiting the report to a specific set of events, to items in a particular list, to a particular date range, or to events performed by particular users. Expiration and Disposition. Reports all events related to how content is removed when it expires. Policy modifications. Reports on events that change the information management policies on the site collection. Auditing settings. Reports changes to the auditing settings. Security settings. Reports changes to security settings, such as user/group events, and role and rights events.

Governance in SharePoint Online Demo Governance in SharePoint Online

Summary The administration experience in SharePoint Online has been dramatically streamlined Customers should map their existing management practices and governance policies and procedures to the new admin experience, and mitigate any changes/reductions in capability

Up Next Module 4 will show you how to solve some of the common admin issues in the new admin console