To make our customers lives easier by providing more than just parking. AGTA Meeting March 2012 Partnering for Robust, Healthy, Growing, Airports Susan Kane Chief Operating Officer Park N Fly

To make our customers lives easier by providing more than just parking. Airport Ground Transportation and Off Airport Parking: What We Share Common Ecosystem o Government/Regulatory o Local businesses o Economy o Environment o Community 2

To make our customers lives easier by providing more than just parking. Airport Ground Transportation and Off Airport Parking: What We Share 3

To make our customers lives easier by providing more than just parking. Airport Ground Transportation and Off Airport Parking: What We Share 4 Robust Healthy Airport Economy

To make our customers lives easier by providing more than just parking. Why Partner Together? Additional Customer Choice Removes Congestion and Pollution On Demand (and no cost) Capacity Expansion Enhanced Customer Experience (Associated with Your Airport) Fellow Members and Employers of the Shared Community 5 Off Airport Parking

To make our customers lives easier by providing more than just parking. Building Partnerships 6

To make our customers lives easier by providing more than just parking. Building Partnerships 7

To make our customers lives easier by providing more than just parking. How to Partner 8

To make our customers lives easier by providing more than just parking. How to Partner 9

To make our customers lives easier by providing more than just parking. Building PartnershipsToward a Common Purpose 10

To make our customers lives easier by providing more than just parking. Open Communication: How We See Ourselves Not competitively bid No Transactions on Airport Tax Payer, Bond Funder Specialists: able to focus on one small segment of airport services Extensive marketing costs Able to leverage core strengths in addition to airport parking Free/open competition drives innovation and Customer experience Independent Business; Not a concession 11

To make our customers lives easier by providing more than just parking. Open Communication: How We See Ourselves Fuel Costs Fleet Costs (AFV needs) Travel Decrease Post 2008 (survive till airport needs us again) As Travel rebounds need to make delayed capex spend Private- no government support or spending Costs not linear with decreased customer traffic Increased competition from hotels and online aggregators Fighting through Tough Economic Times 12

To make our customers lives easier by providing more than just parking. Open Communication: How We See Ourselves Follow rules Pay Fair Fees Provide special services for airport employees Continually improve airport customer experience Good neighbors/corporate citizens Full Supporter of robust, vibrant, growing Airports 13

To make our customers lives easier by providing more than just parking. What is Fair Anyway?- Credibility Everyone else is doing It Cost Recovery and Future Growth Planning Not Arbitrary or Capricious Evansville test: fair approximation of use, non-discriminatory, Not excessive Rational Basis review- equal protection, deprivation of property Fair and Equitable Respect customer choice Pass through suggestions Mindful of the Customer Average creep Selective Comparisons Because I can Understanding the Impact of Average Share the information- Both Ways Balanced -needs of the airport & the businesses Parker Immunity Doctrine Disparate Treatment Not Anti-Competitive 14

To make our customers lives easier by providing more than just parking. Trust Required for a Working Partnership Share what is happening at the airport Ask how we can make a positive impact to the airport Make everyone full partners in the success of the airport Listen for the win-win It takes time to do it together but its worth it! 15

To make our customers lives easier by providing more than just parking. 16