DFW Airport Facilitation Update August 1, 2013
DFW Airport Facilitation Update - August 2013 Recent (7/22) Customs And Border Protection Passenger Experience 93 International flights 10,518 passengers 39% or 4,111 passengers waited over 60 minutes 34 flights either early or late by 15 minutes Terminal D – 60 Immigration Lanes (not a facility issue) CBP Staffing Avg. 23 of 60 CBP Staffing Low point 10 of 60 DFW/AA has Staff Assisting Passenger lines extended to arriving gates Water deployed to passengers waiting in line Peak wait times exceeded 3.5 hours
DFW Airport Facilitation Update - August How DFW is Trending
DFW Airport Facilitation Update - August How DFW is Trending
DFW Airport Facilitation Update - August How DFW Compares to Other U.S. Airports
DFW Airport Facilitation Update - August 2013 DFW Responses – 2008-Present 6 Terminal Facility/Process Optimization Customer Care and Response Global Entry Kiosks Enrollment Marketing/Public Relations $100 for 5 Years TSA Pre-Check Included Automated Passport Control 30 Kiosks November 2013 Deployment
DFW Airport Facilitation Update - August 2013 DFW Responses – 2008-Present 7 CBP and TSA Undergoing Evolution of their Business Models Changing Nature of Security Threat Evolving Airline/Airport Business Models Political Pressure Advanced Technology Core shift from Labor-Intensive Process to Automated, Global, Seamless System Frequent Customers – Global Entry All Customers – APC and Pre-Check Staying ahead of change during business model transition Mitigate Customer Impacts Universal Passenger Processing Standard (30 minutes) Legislative Policy Advocacy
DFW Airport Facilitation Update - August 2013 Aviation and Security Policy Development in D.C. FY 11 – Partial FAA Shutdown, 4,000 Furloughed FY 12 – FAA Reauthorization (After 23 Attempts) FY 13 – Sequestration Disruptions – AIP Raid FY 14 – Sequestration – Part 2 Unresolved Issue – Who Pays? Federal, State/Local, Airports, Airlines, Passengers Biometrics, Exit Lane Staffing, CBP Reimbursement Agreements, Explosive Detection Systems Systemic Approach – Innovative New Policy Advocacy Models and Messaging VISA Reform, Trusted Traveler Reciprocity Alliance with Travel Industry Focus on Economic Impact and Customer/Constituent Experience 8 DFW Responses –
DFW Airport Facilitation Update - August 2013 Media on DFW Customs Wait-Times 9
DFW Airport Facilitation Update - August 2013 Social Media 10
DFW Airport Facilitation Update - August 2013 Canada – NEXUS Mexico – SENTRI Netherlands – FLUX South Korea – SES (SMART ENTRY SERVICE) Limited Pilot Programs United Kingdom Germany Qatar Under Development Panama Israel New Zealand Australia 11 International Reciprocal Agreements Aligned with U.S. Global Entry
DFW Airport Facilitation Update - August Questions and Comments
DFW Airport Facilitation Update August 1, 2013