Where Safety Strategy Meets Execution David Lynn, CSP, Experienced Executive, Published Author, and Public Speaker www.peaksafetyperformance.com

Module 3: Supervisor Prevention Tools & Techniques Risk Perception Why do we take chances? Module 3: Supervisor Prevention Tools & Techniques

Prevention Tools & Techniques Risk Perception Why do we take chances? Prevention Tools & Techniques Pre-Job Briefs

Pre-Job Briefs A pre-job briefing is a meeting of workers and supervisors conducted before performing a job to discuss the tasks involved, hazards, and related safety precautions. A pre-job briefing is a meeting of workers and supervisors conducted before performing a job to discuss the tasks involved, hazards, and related safety precautions. This meeting helps individuals to better understand what to accomplish and what to avoid. Pre-job briefings help participants avoid surprises in the field and reinforce the idea that there are no “routine” activities.

When to Use Prior to work activities each shift. When the work scope changes. After extended delays in an activity. When there are questions and concerns.

Pre-Job Briefs

Summary Discuss the tasks involved, hazards, and related safety precautions. Understand what to accomplish and what to avoid. Avoid surprises in the field and reinforce the idea that there are no “routine” activities.

Prevention Tools & Techniques Risk Perception Why do we take chances? Prevention Tools & Techniques Post-Job Review

Post Job Review A post job review, or “after-action-review,” is a regular self-assessment method conducted after a work activity to solicit feedback from the worker. Meetings should be brief and concise, and give workers the opportunity to submit feedback.

Common Topics Surprises or unexpected outcomes Minor errors during the activity Unanticipated job-site conditions Adequacy of tools and resources Quality of work planning & scheduling Other obstacles or disturbing “gut feelings” about the work

Post Job Review

Summary Discuss the tasks involved, hazards, and what you learned. Use the Post Job Review to avoid future surprises.

Prevention Tools & Techniques Risk Perception Why do we take chances? Prevention Tools & Techniques Communication

Communication Make it Visual Visual: Become safety’s biggest fan and make it obvious. Employees should see your injury-free culture everywhere with banners, posters, flags, flyers, letterhead, giveaways, hats, shirts, jackets, bulletin boards, and any other conceivable method to make safety visible. Brand your message with symbols and logos. Keep the message consistent but change the format frequently.

Communication Make it Verbal Verbal: Employees should hear the message from multiple directions. Every member of your leadership team should talk about your message in their sleep. Your workforce will begin to expect the first words out of your mouth are always safety-related. Integrate the spoken word into your environment. Conduct safety perception surveys. Require a safety topic before ALL meetings. Develop the ability to ask good safety-related questions. Create an environment that discusses safety informally.

Communication Written Messages Written Messages: Communicate with newsletters, memos, letters to employees, brochures, and flyers. Keep your message simple and focused like a laser on your core messages. Every written document you produce should have a reference to safety – or, at a minimum, it should incorporate your logo or symbol. Communicate your expectations, goals, and responsibilities.

Communication Informal Communication: Informal Communication: Your conversations count. Safety is not relegated to a formal safety meeting. People know what is important to you by the content of your questions and conversations. Talk about safety when you eat. Talk about safety when you meet. Talk about safety at the coffee pot. Talk about safety on breaks. Talk about safety outside of work. Talk about safety with your family. Relive accomplishments. The idea is to make safety a topic of every conversation just like a sports fan talks about his favorite team.

Summary Safety is Like Cable News! Treat Safety Communication Like Sports Center Safety communication is like cable television – you have to have the “Headline News” version of your message as well as the one-hour documentary version. Both approaches appeal to different people at different times. Cable stations report on the same events, but each network has its own style. Your average viewer cruises the channels sampling different perspectives on the same current events. Take the same approach with your communications and awareness campaigns. Deliver the same core messages using multiple networks.

Prevention Tools & Techniques Risk Perception Why do we take chances? Prevention Tools & Techniques Audits & Assessments

6 Critical Elements Management participation is vital. You have to audit frequently. Develop confidence in what you inspect. Audit consistent standards. Follow through with corrective action. Hold leaders accountable!

What do you look for? Verify compliance with company rules. Walk through areas before work begins. Correct non-compliance quickly. Be willing to approach others.

Audit Protocols

Summary We audit what is important to our performance. We learn from audits. Use every audit as a coaching opportunity.