Harness the Power of Your Emotional Intelligence Welcome Alexandria (Lexi) Hernandez, Ph.D. Lexi.Hernandez16@yahoo.com

Welcome “The daily challenge of dealing effectively with our emotions is critical because our brains are hard-wired to give emotions the upper hand” Drs. Travis Bradberry and Jean Greaves Emotional Intelligence 2.0

Bringing Out Your… Think of… Someone who has brought out the BEST in you Someone who has brought out the WORST in you Write a couple of words that describe the person

Overview Define Emotional Intelligence (EQ) Discover why it matters Identify the impact of EQ on the bottom line Explore the four core EQ skills Practice EQ in action

Understanding EQ Emotional Intelligence is… “Your ability to recognize and understand emotions, and your skill at using this awareness to manage yourself and your relationships with others.” Drs. Travis Bradberry and Jean Greaves Emotional Intelligence Quickbook

Understanding EQ EQ Personality IQ

EQ is the foundation for other critical skills Flexibility Decision-Making Empathy Accountability Adaptability Stress Tolerance Building Trust Teamwork Time Management Communication Assertiveness Presentation Skills Interpersonal Skills

What is EQ Physically? …we begin to process… …then we assign meaning Stimulus We feel it first…

The Business Case for EQ EQ scores increase with age Individuals in Customer Service type roles tend to have the higher EQ scores Engineers tend to have the lower EQ scores EQ accounts for what percent of job performance for supervisors through CEOs? What percent of top performers are high in EQ? What percent of low performers are high in EQ? 60% 90% 20%

Relationship Management Four Core EQ Skills What I See What I Do Personal Competence Self-Awareness Self-Management Social Competence Social Awareness Relationship Management

Self-Awareness The ability to accurately recognize your emotions as they happen and understand your general tendencies for responding to different people and situations Strategies: Understand your strengths and development needs Track your emotional tendencies Observe the effects of your emotions Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

Tracking Your Emotions What is the situation? How do your emotions impact you? 1. 2. 3. 4. 5. 6.

Range of Emotions

Self-Management Using awareness of your emotions to choose what you say and do, in order to positively direct your behavior Strategies: Prepare for encounters that you know will test your self- management skills Buy yourself some time Reframe your self-talk Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

Reframe Your Self Talk Consider a recent situation when you allowed your emotions to get the best of you What was going on inside your head? What was your self-talk? Let’s reframe it… Identify a phrase you can use to turn your negative self-talk into positive self-talk Examples: “I’m going to forget everything I want to say”  “I’m the expert” “I’m always making mistakes”  “I am proud of myself for trying” “I never know what to do”  “I feel comfortable with the decisions I make” 6/1/2017 9

Social Awareness Recognizing and understanding the emotions and perspective of others Strategies: Observe body language and listen to tone Seek the whole picture Provide and receive feedback Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

Relationship Management Using awareness of your emotions and the emotions of others to manage interactions successfully Strategies: Explain your decisions When you care, show it Understand others’ needs Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves

Action Planning Identify one of the four EQ skills that you want to work on: What are you going to do to develop this skill?

Use EQ Skills to… Know yourself Understand others Make better decisions See and seize opportunities Identify problems before they escalate Manage difficult situations and conversations

Resources Emotional Intelligence: Why it Can Matter More Than IQ, by Daniel Goleman The Emotional Intelligence Quick Book: Everything You Need to Know to Put Your EQ to Work, by Travis Bradberry and Jean Greaves Emotional Intelligence 2.0, by Travis Bradberry and Jean Greaves Primal Leadership: Realizing the Power of Emotional Intelligence, by Daniel Goleman, Annie McKee, and Richard Boyatzis Lexi.Hernandez16@yahoo.com