TimeTrade Making personal appointments easy on a global scale Computer Services Business challenge As TimeTrade won global customers, complex local regulations clashed with central management, performance and scalability. How could it serve international markets while providing localized capabilities? Transformation By selecting IBM® Cloud™ to provide capacity, flexibility and localization, TimeTrade is now able to serve tens of thousands of appointment confirmations daily, delivering an exceptional user experience. “Being able to manage huge growth over a very short period is critical, and IBM Cloud gives us the tools we need to do that.” —Cimarron Buser, SVP Business Development, TimeTrade Cimarron Buser, SVP Business Development, TimeTrade Business benefits: Scales seamlessly to handle tens of thousands of appointment bookings daily Elevates service quality and delivers an outstanding customer experience Delivers sophisticated localized services to achieve global compliance goals TimeTrade Making personal appointments easy on a global scale Solution components IBM® Cloud™ bare metal servers IBM Cloud Virtual Servers IBM Cloud Object Storage Client Name TimeTrade Company Background TimeTrade aims to make appointment scheduling for companies across the globe simple and hassle-free. Smart Matching technology ensures all appointments are matched correctly with appropriate customer service agents, while also enabling easy modification of appointments if there is a schedule change. TimeTrade also provides customer experience analytics technology to easily keep track of Net Promoter Scores, marketing campaign performance, staff efficiency and more. Business challenge As TimeTrade won global customers, complex local regulations clashed with central management, performance and scalability. How could it serve international markets while providing localized capabilities? The benefit • Scales seamlessly to handle tens of thousands of appointment bookings daily • Elevates service quality and delivers an outstanding customer experience • Delivers sophisticated localized services to achieve global compliance goals Pull Quote “Being able to manage huge growth over a very short period is critical, and IBM Cloud gives us the tools we need to do that.” —Cimarron Buser, SVP Business Development, TimeTrade Solution components IBM® Cloud™ bare metal servers IBM Cloud Virtual Servers IBM Cloud Object Storage Case study Link https://www.ibm.com/common/ssi/cgi-bin/ssialias?htmlfid=89017889USEN TimeTrade aims to make appointment scheduling for companies across the globe simple and hassle-free. Smart Matching technology ensures all appointments are matched correctly with appropriate customer service agents, while also enabling easy modification of appointments if there is a schedule change. TimeTrade also provides customer experience analytics technology to easily keep track of Net Promoter Scores, marketing campaign performance, staff efficiency and more. Share this