New documentation for Sandwell Schools

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Presentation transcript:

New documentation for Sandwell Schools Managing Complaints New documentation for Sandwell Schools [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

Complaints in schools Previous Complaints policy – 2004 Recent Sandwell MBC revision January 2019 DfE update January 2019! [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

Consultation Consultation with JUP NAHT guidance DfE Guidance 2016 Joint Executive Group [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

New Documents for Sandwell Schools Model Complaints Policy Guidance for Schools Persistent Complaints Policy [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

Exceptions not covered Admissions SEN related complaints School re-organisation Child Protection issues Exclusions Staff grievances and disciplinary procedures Complaints relating to external bodies using school premises [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

Overview of new complaints policy Informal stage Stage 1 investigation Stage 2 appeal Referral to LA to review the process Referral to the DfE / School Complaints Unit (External pressures) [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

Serial and Persistent Complainants Repeated contact by individuals Repetition of a complaint When to stop Support – LA including legal advice where appropriate [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

Guidance for schools Outline of procedures Recommendations for timescales Recording complaints – written records Detailed advice to governors and headteachers Appendices – model forms / letters [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

DfE Guidance 2019 https://www.gov.uk/government/publications/school- complaints-procedures/best-practice-advice-for-school- complaints-procedures-2019 [IL0: UNCLASSIFIED] [IL0: UNCLASSIFIED]

Questions… Questions and comments [IL0: UNCLASSIFIED]