Day 1, Session 3 Preparing for Self-Service TechReady 16 7/5/2019 Day 1, Session 3 Preparing for Self-Service © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Session 3 Overview Planning and Building Your Templates TechReady 16 7/5/2019 Session 3 Overview Planning and Building Your Templates VM Templates and Service Templates Installing Your Applications Runbook Automation RBA best practices for cloud Building a reliable provisioning workflow Closing the Loop: ITSM integration, Notification Provisioning Cloud Capacity VMM capabilities for defining tenants and clouds  © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Planning and Building Your Templates TechReady 16 7/5/2019 Planning and Building Your Templates © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Advanced Service Template Functionality TechReady 16 7/5/2019 Advanced Service Template Functionality Service templates bring a number of advanced deployment capabilities Generic Command Execution SQL Profiles Configurable Service Settings Application Hosts Custom Resources © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Generic Command Execution Execute custom scripts within service instance VMs Can specify run as account, script restart behavior, logging properties Script parameters can leverage configurable service settings Multiple entry points available Application level Pre/post install, pre/post uninstall, pre/post service, save/restore state Application Profile level Pre/post install, Pre/post uninstall Pre/post install supports multiple, ordered scripts

SQL Profiles Used to deploy SQL Server to a virtual machine SQL 2008 R2 SQL 2012 Requires a sysprepped SQL instance Allows for SQL Server specialization during provisioning Instance Name Security mode Protocol enablement SA account password Service account identities

Demo Creating a WebDeploy Package TechReady 16 7/5/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Application Hosts Deploy applications to shared platform Virtual machine Standalone physical server Physical cluster/farm Application host types SQL Server Can only contain SQL .dacpac objects and SQL scripts Web Server Can only contain Web Deploy objects Target server name can be a configurable service setting Allows user to specify server at deployment time

Configurable Service Settings Allows user to enter setting values during deployment Denoted by @VariableName@ nomenclature Service setting properties Mandatory Encrypted Default value Several pre-defined service settings available such as @computerName@ - Computer Name @vmid@ - ID of the VM

Deployment Preview Deploy the service Deploy to Cloud Settings to override

VMM Library VMM library can store the following types of resources: File-based resources (including custom resources) Templates and profiles Equivalent objects Private cloud libraries Self-service user content Stored virtual machines and services

Demo Deploy a Multi-tier Service Template TechReady 16 7/5/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Runbook Automation TechReady 16 7/5/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Powerful Out-of-Box Standard Activities TechReady 16 7/5/2019 Powerful Out-of-Box Standard Activities Connect Execute Manage Communicate Connect to Web Services Poll Internet Applications Leverage existing integration methods Cross Platform activities Run system level tasks Run Programs and Commands Execute code from PowerShell, .Net, Jscript and VB.Net Work with Databases Set up Monitors and Schedules Work with files and folders Create multi-part Runbooks Leverage decision trees Merge Runbook execution paths and information Compare results Send Notifications Integrate with e-mail Publish results © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Integration with MS & 3rd Party Platforms Integration packs from Microsoft Active Directory Integration Pack Windows Azure Exchange Admin and User Ips REST System Center 2007 – 2012 SP1 HP iLO and OA BladeLogic Operations Manager HP Operations Manager HP Service Manager IBM Tivoli Netcool/OMNIbus VMware vSphere Free integration packs from the System Center community available on CodePlex.com

Demo Tour of the Orchestrator Consoles TechReady 16 7/5/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Identify Best Candidate Processes for RBA Microsoft Management Summit 2013 7/5/2019 5:27 AM Identify Best Candidate Processes for RBA There are several questions that should be answered before authoring begins: Is Orchestrator the right tool for this task? Is it technically feasible? Development cost and effort? Time to recoup investment What ports and permissions will this use? Closing the loop with ITSM integration © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Runbook Automation Reality Funnel 7/5/2019 5:27 AM Runbook Automation Reality Funnel Best candidates for runbook automation Recovery Tasks Incident Remediation User Provisioning Frequency of Use Automation Effort Exceptions / Variance © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Runbook Best Practices TechEd 2013 7/5/2019 5:27 AM Runbook Best Practices Rename activities Re-color links Structure Naming convention Variables No hard-coded values Left to right Functions as runbooks Plan! Test! Test! Test! Success Warning / Critical Unknown © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo Developing Runbooks to Best Practices in 5 Minutes TechReady 16 7/5/2019 Demo Developing Runbooks to Best Practices in 5 Minutes © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Automation to Manage the Cloud Service Manager + Orchestrator TechReady 16 7/5/2019 Automation to Manage the Cloud Service Manager + Orchestrator Why Service Manager + Orchestrator is Key: Intuitive User Experience Approval Workflow Validation of User Input Close the Loop with ITSM Applies to both Private + Public (Hybrid) Cloud! Patching Service Manager Orchestrator PowerShell Provisioning VM’s Organization Process and Knowledge Workflow Management System Execution People processes Runbooks Executing scripts Deploying applications Automated SLA-driven responses Self-service Reduce Cost Reduce Time Reduce Errors © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo Initiating Runbooks Externally TechReady 16 7/5/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Provisioning Cloud Capacity TechReady 16 7/5/2019 Provisioning Cloud Capacity Aka Configuring Clouds, User Roles, and Quotas © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Create the Private Cloud Production Development Cloud Abstraction Logical & Standardized Data Center One Data Center Two Production Development

Logically Group Your Resources into Clouds 1. Create clouds for specific needs 2. View deployed services and VMs 3. Overprovision across cloud resources 25

Connect to Physical Infrastructure Components 1. Aggregate capacity of underlying resources 2. Choose your logical network abstractions 3. Choose the types of storage available 26

Control the Amount of Cloud Resources 1. Place limits around physical resources consumed by cloud 2. Dynamically adjust resource limits as needs change 27

Control the Types of VMs for Self-Service Users 1. Set constraints and limits around VMs with capability profiles 2. Attach to clouds to control usage 28

Delegating Access to Private Cloud Capacity Delegated Capacity Development Production Cloud Abstraction Data Center One Data Center Two Production Development

Role-Based Access Self-Service User Administrator Delegated Application Owner Clouds only Revocable actions Quota controlled Administrator Delegated Administrator Infrastructure Administrator Infrastructure Administrator Entire system Can take any action Host groups and clouds Can take any action at that level Read-Only Administrator Infrastructure Operations Host groups and clouds No actions 30

Assign Actions to User Roles 1. Create custom roles 2. Choose actions and change actions dynamically as needed Note: Uses Active Directory users and groups 31

Assign Quota Capacity 1. Ability to set quota at the “all members combined” level 2. Ability to set quota at the “individual member” level For Example: 50 VM limit for all members of user role 10 VM limit per individual member 32

Demo Provisioning Access for a Self-Service User Role TechReady 16 7/5/2019 Demo Provisioning Access for a Self-Service User Role © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Module Summary In this module, you learned about: TechReady 16 7/5/2019 Module Summary In this module, you learned about: Planning and Building Your Templates VM Templates and Service Templates Installing Your Applications Runbook Automation RBA best practices for cloud Building a reliable provisioning workflow Closing the Loop: ITSM integration, Notification Provisioning Cloud Capacity VMM capabilities for defining tenants and clouds © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

TechReady 16 7/5/2019 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.