Medical Office Management 20 Medical Office Management

Personnel management Patient management Employee records All of the following are consider administrative components of the practice except Personnel management Patient management Employee records Financial management

Personnel management duties include employee Recruitment and selection Probation, performance and salary review Discipline All of the above

Current management philosophy commends a systematic approach when managing a medical office True False

Financial management includes Banking Billing, collections Insurance collections All of the above

A successful patient scheduling process involves using a systematic method for patient appointments True False

Facility and equipment management includes Facility layout and planning Inventory Maintaining Occupational Safety and Health Administration (OSHA) standards All of the above

The office manager acts as the coordinator for business activities conducted in the office True False

The office manager’s time is generally spent on employee and clinical issues True False

A good office manager does not strive to become “the boss” but, rather, to establish and implement a team approach to management by including all staff in the decision-making process True False

Office managers must Dress appropriately Be prompt and courteous Take firm charge of the medical office All of the above

One of the office manager’s tasks is to approve and decline vacation requests from staff members True False

The office manager usually conducts staff meetings and facilitates team interaction True False

Motivating employees is vital to maintaining a positive working environment and an efficiently run medical office True False

Motivating employees is vital to maintaining a positive working environment and an efficiently run medical office True False

Authoritarian leaders Democratic leader Permissive leaders These leaders tend to be very direct. They make most decisions on their own without the input of others Authoritarian leaders Democratic leader Permissive leaders Bureaucratic leaders

Authoritarian leaders Democratic leader Permissive leaders These leaders will concentrate more on the relations among staff members and will emphasize teamwork within the office. They tend to be motivated from within to provide a comfortable work environment for all Authoritarian leaders Democratic leader Permissive leaders Bureaucratic leaders

These leaders are very open with the staff These leaders are very open with the staff. They are not strict with rules and policies Authoritarian leaders Democratic leader Permissive leaders Bureaucratic leaders

Authoritarian leaders Democratic leader Permissive leaders These leaders are very strong at enforcing rules. Their motivation comes from external means. They prefer to rely on established management methods for office matters Authoritarian leaders Democratic leader Permissive leaders Bureaucratic leaders

For a medical office to run at its most efficient level, the staff must work as a team True False

Confidentiality, as both a legal and ethical concern, is a part of almost every function in the medical office True False