Constructive approaches to management of conflict and negotiations

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Presentation transcript:

Constructive approaches to management of conflict and negotiations Sylvain Baffi Programme Officer Social Dialogue Programme ITC/ILO www.itcilo.org International Training Centre of the ILO

International Training Centre of the ILO CAUSES OF DISPUTES Interest Rights Structural Value Data Relationship Interest Rights Structural Value Data Relationshi p www.itcilo.org International Training Centre of the ILO

International Training Centre of the ILO CAUSES OF DISPUTES Interest Rights Structural Value Data Relationship Interest Rights Structural Value Data Relationshi p caused by actual or perceived competition over substantive, procedural or psychological interests www.itcilo.org International Training Centre of the ILO

International Training Centre of the ILO CAUSES OF DISPUTES Interest Rights Structural Value Data Relationship Interest Rights Structural Value Data Relationshi p caused by disagreement about the interpretation or application of existing rights in laws and conventions www.itcilo.org International Training Centre of the ILO

International Training Centre of the ILO CAUSES OF DISPUTES Interest Rights Structural Value Data Relationship Interest Rights Structural Value Data Relationshi p caused by unequal control, ownership or distribution of resources or by environmental or time constraints www.itcilo.org International Training Centre of the ILO

International Training Centre of the ILO CAUSES OF DISPUTES Interest Rights Structural Value Data Relationship Interest Rights Structural Value Data Relationshi p caused by different ideologies, religious beliefs, cultural norms and ethnicity www.itcilo.org International Training Centre of the ILO

International Training Centre of the ILO CAUSES OF DISPUTES Interest Rights Structural Value Data Relationship Interest Rights Structural Value Data Relationshi p caused by lack of information, misunderstanding, differences over the interpretation or relevance of data www.itcilo.org International Training Centre of the ILO

International Training Centre of the ILO CAUSES OF DISPUTES Interest Rights Structural Value Data Relationship Interest Rights Structural Value Data Relationshi p caused by lack of information, misunderstanding, differences over the interpretation or relevance of data www.itcilo.org International Training Centre of the ILO

International Training Centre of the ILO CAUSES OF DISPUTES Interest Rights Structural Value Data Relationship Interest Rights Structural Value Data Relationshi p caused by breakdown in interpersonal acceptance, liking, communications and understanding www.itcilo.org International Training Centre of the ILO

MANIFESTATIONS OF DISPUTE DISPUTE MODERATORS DISPUTEAGGRAVATORS CAUSES OF DISPUTES CONFLICT www.itcilo.org International Training Centre of the ILO

Approaches to disputes resolution Avoidance Power Consensus Rights www.itcilo.org International Training Centre of the ILO

Approaches to disputes resolution Avoidance Power Consensus Rights A party fails to deal with the dispute. www.itcilo.org International Training Centre of the ILO

Approaches to disputes resolution Avoidance Power Consensus Rights A party uses coercion to force another to do what it wants. www.itcilo.org International Training Centre of the ILO

Approaches to disputes resolution Avoidance Power Consensus Rights A party uses coercion to force another to do what it wants. www.itcilo.org International Training Centre of the ILO

Approaches to disputes resolution Avoidance Power Consensus Rights A party endeavours to reconcile, compromise or accommodate positions or underlying needs. www.itcilo.org International Training Centre of the ILO

Approaches to disputes resolution Avoidance Power Consensus Rights A party uses some independent standard of right or fairness to resolve the dispute www.itcilo.org International Training Centre of the ILO

Effective disputes resolution AVOIDANCE POWER RIGHTS CONSEN- SUS CONSENSUS RIGHTS POWER www.itcilo.org International Training Centre of the ILO

DISPUTE RESOLUTION PROCESSES AVOIDANCE POWER RIGHTS CONSENSUS SETTLEMENT BY CHANCE SETTLEMENT BY FORCE SETTLEMENT BY OUTSIDE PARTY SETTLEMENT BY THE PARTIES HYBRIDS ADVISORY ARBITRATION VIOLENCE COURT NEGOTIATION THREATS ARBITRATION JOINT PROBLEM SOLVING MED/ARB GO-SLOWS FACT FINDING ARB/MED MEDIATION WORK TO RULE CONCILIATION STRIKE FACILITATION LOCK-OUTS R.B.O. BANS BOYCOTTS BALLOTS DEMONSTRATIONS DISCIPLINE www.itcilo.org International Training Centre of the ILO BLOCKADES