COMPLAINT ANALYSIS FOR THE FY 2018 -19

ANALYSIS OF CUSTOMER COMPLAINTS FOR THE FY 2018-19 SUMMARY ANALYSIS OF CUSTOMER COMPLAINTS FOR THE FY 2018-19 Customer Complaints relating to Bank’s customers on Bank’s ATMs  Particulars Numbers No. of Complaints pending at the beginning of the FY 2018-19 26 No. of Complaints received during the FY 2018-19 10594 No. of Complaints redressed during the FY 2018-19 10428 No. of Complaints pending at the end of FY 2018-19 192 Customer Complaints relating to Bank’s customers on other Bank’s ATM Particulars Numbers No. of Complaints pending at the beginning of the FY 2018-19 284 No. of Complaints received during the FY 2018-19 57965 No. of Complaints redressed during the FY 2018-19 57144 No. of Complaints pending at the end of FY 2018-19 1105 Complaints relating to other than ATM transactions Particulars Numbers No. of Complaints pending at the beginning of the FY 2018-19 58 No. of Complaints received during the FY 2018-19 6365 No. of Complaints redressed during the FY 2018-19 6367 No. of Complaints pending at the end of FY 2018-19 56 Customer Complaints received from Ombudsman Office Particulars Numbers No. of Complaints pending at the beginning of the FY 2018-19 08 No. of Complaints received during the FY 2018-19 284 No. of Complaints redressed during the FY 2018-19 291 No. of Complaints pending at the end of FY 2018-19 01

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