Final Open Systems Session: Within the Innovator Role: Managing Change

Learning Goals Be able to identify forces promoting and resisting change in specific situations Depict through force field analysis Use force field analysis and knowledge of org change to analyze change efforts

Agenda Mini lecture on managing change Teams do force field analyses Present and discuss Wrap up

Many Pressures for Change in Health Care Advancing drug technologies Shifting demographics Assertive regulators and payers Educated patients

Agility is key to success in health care -- and yet most change efforts fail

People resist change Uncertainty Inability to predict outcome Loss Of control, status, relationships, sense of competence

Systems resist change Structural barriers Bottlenecks Physically separations Process Barriers Takes time to shift behaviors Cultural Barriers

Force Field Analysis “Object at rest will remain at rest unless….”

Force Field Analysis List all driving forces List all resisting forces Assign a numerical value to each Identify which you can affect Analyze to see how to implement change

Options May Include: Increasing strength of driving forces Adding new driving forces Decreasing strength of resisting forces Removing resisting forces Changing resisting forces into driving forces

3 Approaches to Managing Change Rational empirical: Just the facts! Normative-reeducative: Helping the whole human with change Power-coercive: I’m in charge

General Tips for Implementing Change Create a supportive environment Emphasize respect Maintain a positive vision

Coming Up Thursday integration Next Tuesday interview panel Lakeview simulation

And Don’t Forget… HPA Alumni Showcase 1:25 – 2:15 2:30 – 3:20 3:35 – 4:25 In the Henderson Living Center