Communicating with Customers How do I begin to grow? HS 50 Stage One of Development ME LifeKnowledge®

Common Techniques To Improve Communication Be friendly and helpful. Be energetic. Be positive about yourself and the business. Be interested and attentive. Listen to the customer. Objective 1 HS 50 TM A LifeKnowledge®

Good Non-Verbal Communication Smiling and making eye contact Being neat and clean  Nodding head in agreement Listening to the customer Approach the customer  Standing upright and acting interested Putting down other things to help a customer  Being friendly LifeKnowledge® Objective 2

Four Steps To Handle Complaints Be friendly and apologize for the mistake or problem. Have the customer explain the problem and what the customer would like to happen. Tell the customer you will help resolve the problem immediately. Solve the problem or get a manager who can solve the problem. Objective 3 HS 50 TM B LifeKnowledge®