March 28, 2019 LeadingAge Minnesota

March 28, 2019 LeadingAge Minnesota

March 28, 2019 LeadingAge Minnesota

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“Gather Information on Safe Care within our organization by conducting rounds or huddles and seeking input from staff” Establish clear distinction for safety issues (esp. within an existing huddle) don’t implicitly assume it comes up with daily operations like census, transfers etc. Use a template or form Leader runs the call or in-person meeting Roll call for each area, each area represented Scribe for notes, attendance, duration In the morning so that issues are promptly identified Actions or follow-up can carry over to following days, but attempt deadline Track reports over time (e.g. attendance, length of huddle) Goals: Improving communication and establishes safety as a #1 priority or consistent reminder that is is LeadingAge Minnesota

“Gather Information on Safe Care within our organization by conducting rounds or huddles and seeking input from staff” Leaders from areas come prepared to discuss: “Look back” any safety issues/concerns in last 24 hours? If no, how do you know? “Look ahead” any anticipated safety issues/concerns in next 24 hours? Helpful tips: Can provide a guide for leaders to consider certain topics Focus on raising concerns only and stay “on script” Solutions discussed offline to stay efficient LeadingAge Minnesota

“Communicate information about safety events and near-misses that occur within the facility to staff on a regular basis” Use your huddles! Safety/Quality can start “It’s been XX days since our last preventable serious safety event. We had XX safety events reported in the last 24 hours, no pending RCAs” In a regularly occurring newsletter, or through the start of a monthly safety communication that features: total number of preventable serious safety events a case study of recent event, what did we learn? highlight a good catch feature a Safe Care program element, safety best practice, policy changes “Data presented here is intended to generate learning among frontline caregivers. For internal use only” LeadingAge Minnesota

March 28, 2019 LeadingAge Minnesota

Designating a Safety Champion Identification of champion Quality/Safety leader already Nomination process (informal, influential, high passion or interest?) Communicating the role to the frontline Goal: become a “go-to” Making the role visible in your organization Huddles, team meetings, organization-wide meetings Investing in the role and individual Education, visibility, access to information, time away for rounding, networking with other organization's champions CATHERINE