Practice Exercise: Action 4 Using the Self-Assessment Guide: What practices do you currently have in place for Action 4.1: On-going Communication or would you like to try? What practices do you currently have in place for Action 4.2: Engaging Residents and Families or would you like to try? What practices do you currently have in place for Action 4.3: Communication Following an Unexpected Harm Event or would you like to try? What ideas do you have to get started with these actions or strengthen your practices?