COMPLAINT ANALYSIS FOR THE QUARTER ENDED MARCH 2017

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Presentation transcript:

COMPLAINT ANALYSIS FOR THE QUARTER ENDED MARCH 2017

SUMMARY Category Received Directly from Customers ANALYSIS OF CUSTOMER COMPLAINTS FOR THE QUARTER ENDED MARCH 2017 Category Received Directly from Customers Received through Banking Ombudsman Outstanding at the beginning of the Quarter Received during the Quarter Settled during the Quarter Outstanding at the end of the Quarter Forgery 00 Deficiency in Service 51 501 544 08 03 11 14 Loans related 17 121 122 16 28 29 02 Complaints against staff 10 01 Service Charge 22 99 105 05 Dep. Related 12 64 75 ATM/POS related 09 176 181 04 21 20 Total 111 972 1037 46 77

CATEGORIZATION OF COMPLAINTS RECEIVED FOR THE QUARTER ENDED MARCH 2017

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