Revitalising the Student Surveys Gathering and Responding to Student Feedback

The Project The research base Purposes of the review Closing the feedback loop How do we know if we have made a difference Scope to make changes at any level

Surveys Run at HWU Course Feedback Survey Welcome Survey NSS Annual Survey

Needed ‘Revitalised’ Poor response rate Little evidence of changes made Students and staff unhappy with current system

Started with three questions: What were we doing? Why were we doing it? What were we getting?

Interviews + Results What did each interview identify? Is that issue within the scope of the project? Issues More than 1? 10? Similarities from different levels Validate Where is the root of the issue? Why do we have that issue? Framing

Second wave These issues were identified How do we solve them Present issues that affect this stakeholder Listen to full idea without question Don’t let them cut themselves off D

Results 20 recommendations: 4 Closing the Feedback Loop 4 Making a difference 5 Response rates 2 Quality of data gathered 1 Trust 2 Difficult Discussion 2 Confusion around surveys Important to note more than half had ‘nothing’ to do with original aim of study Complex issue – required this in-depth analysis

Audit Surveys to remove overlap Before Semester Audit Surveys to remove overlap Ensure school specific’ questions are too a high standard Create/update Together We Accomplished webpage Guides for testimonials written Week 1 (Starting 10/09/2018) Present selection of previous years' feedback Week 3 Carry out continuous feedback Week 9 Prepare students with training in acceptable and useful comments Week 10 Open Survey Monday morning Pusher emails - Monday, Wednesday and Friday Staff testimonials follow by in class completion at prearranged times Week 11 Final pusher email Monday morning Close surveys Monday night School Officers invited to take part in anonymization of results Reports sent to individual lecturers by Thursday 12 noon Teaching teams discuss responses and common issues on Friday Week 12 Feedback loop closed through in class discussions Class Reps to disseminate information Assessment Results Send out summary of feedback and responses

Did it work?

Yes In depth recommendations Engagement with changes Response rates Turnaround Trust

No Advertisements Time issues Old habits die hard

Take-Away Surveys are not enough Co-created solutions had better up-take It takes energy – pick something that matters