Professional Communication Skills For Nursing

Definition: An interpersonal activity involving the transmission of messages by a source to a received for the purpose for the purpose of influencing the receiver’s behavior; a complex composite of verbal and nonverbal behaviors integrated for the purpose of sharing the information.

The nurse-client relationship Peplau’s theory Communication the foundation of nurse-client relationship Shift nursing form medical to interpersonal model of nursing practice Nurse is a participant- observer rather than observer

Nurses’ roles…..peplau Stranger role: ………………….…. Resource role:…………………….. Teaching role: ……………………. Counseling role: ………………… Surrogate role: ………………….. Active leadership: ………………

Communication Theory Only human are capable of learning Communication the primary mean through which nurse - client relationship occurs. Linear model of communication theory Circular Transactional model of communication theory

Linear Model Assumptions: It is impossible not to communicate We know about ourselves and others through communication Faulty communication results in flawed feeling and acting Feedback is the only way we know our perceptions are valid

Circular Transactional Model We add to linear model: context Feedback Validation Both the sender and receiver forms a mental picture of the message