Rated high by Customers on Gartner Peer Insights Symphony SummitAI BMC ServiceNow Cherwell Overall Peer Rating 4.7 3.9 4.2 Willingness to recommend Yes : 89% Yes : 59% Yes : 74% Yes : 71% Product Capabilities 4.1 4.4 Evaluation & Contracting 4 Pricing Flexibility 3.7 Integration & Deployment Ease of Deployment 3.8 Service & Support https://www.gartner.com/reviews/market/it-service-management-tools/compare/symphony-summit-vs-bmc-vs-servicenow-vs-cherwell Ratings and reviews are current as of March 18, 2019. The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.