Kimberly Adams Associate Director of Financial Aid

TWU Financial Aid Office Administration Conference Tower, Room 201 Monday – Tuesday, 8:00 a.m. to 6:00 p.m. Wednesday – Friday, 8:00 a.m. to 5:00 p.m. Contact us Phone: (940) 898-3064 Fax: (940) 898-3068 Email: FinAid@twu.edu Online Information - www.twu.edu/finaid/ Financial Aid Advisors at each TWU campus. Appointments can be made by calling the office.

How Can I Receive Financial Aid to Pay My Bill? Complete the following forms by the published deadlines. Free Application for Federal Student Aid (FAFSA) Complete the 2019-2020 FAFSA for using 2017 taxes Use TWU School Code = 003646 Use IRS Data Retrieval Process TWU Financial Aid Certification and Information Form Not required to apply but must be completed before financial aid awards can be posted. Submit other forms as requested.

What is available? Go to https://www.twu.edu/finaid/types-of-aid/ and select a category: Scholarships Grants Loans Student Employment/Federal Work Study Within each category you will find information about available awards, eligibility requirements, and if additional forms are required to apply for different aid programs. Be sure to review the “Eligibility Requirements” section for information regarding what is needed and what must be maintained to continue qualifying for federal aid and state awards.

What happens after I submit my forms? You will receive periodic notices sent to your TWU email account listing missing documents or information. Your TWU email account is our primary source of communication to you. You may refer to your Pioneer Portal for financial aid application, missing document, and award statuses. After you have submitted all applications and documents, the Financial Aid Team will review your financial aid eligibility. You will be awarded financial aid for which you are eligible on a funds-available basis.

What happens after I am awarded financial aid? An email will be sent to your TWU email account notifying you that you have a financial aid award. Follow the instructions to view and accept or reject your awards through the TWU Pioneer Portal via WebAdvisor. If you want to reduce the amount of a loan or other award: Print the award letter Mark the changes on the award letter Send the signed award letter to the financial aid office.

What steps do I take if I am awarded loans? For Federal Direct Subsidized and Unsubsidized Stafford and Grad PLUS Loans, go to https://studentloans.gov: Sign the Master Promissory Note Complete Entrance Loan Counseling For Parent Loans, the parent must: Complete the PLUS Loan Master Promissory Note at https://studentloans.gov Print and complete the TWU PLUS Request Form - http://www.twu.edu/finaid/forms Loan funds cannot be released at the appropriate time unless all steps have been completed. What do you need to do if you are awarded loans? After you are awarded loans, you will need to complete additional steps to finalize your loan awards. If you are awarded a Federal Direct Subsidized or Unsubsidized Stafford Loan or a Grad Plus loan, you will need to go to www.studentloans.gov to complete the loan process including completing Entrance Loan Counseling. You must also go to your TWU Pioneer Portal to accept or reject your financial aid awards. Notice. If you wish to change an amount of a loan award you must print the award letter, indicate the new requested amount for each loan award and loan period, sign the Award Notice and return it to the TWU Financial Aid Office. If your parent is awarded a Parent Loan for Undergraduate Students, your parent must go to the www.studentloans.gov website to complete the loan process.

Family Educational Rights and Privacy Act The Family Education Rights and Privacy Act of 1974 (FERPA), protects personally identifiable information in student education records (such as the student’s name, address, financial records, and grades) from disclosure without the student’s signed, written consent unless such consent is not required by law. Students may authorize person specific access to their education records (financial aid, academic, etc.) by completing an “Authorization to Release Education Records” form and returning to the Registrar’s Office. This form can be found at: www.twu.edu/media/documents/registrar/FERPA-release.pdf

Office of the Bursar Admissions/Registration Bldg 304 Administration Drive, Room 101 PO Box 425439, Denton TX 76204 Phone: 940-898-3570 Fax: 940-898-3578 Email: payments@twu.edu Window Hours: M-F, 9am – 5pm Phone Hours: M-F, 8am – 5pm www.twu.edu/bursar

Common Bursar Office Questions What’s accepted as payment? Where’s my bill? How do I set up a payment plan? How do I get my refund? What’s fixed tuition?

What are Accepted Payment Methods? Credit/Debit Cards Online Only - 2.85% addt’l fee MasterCard/VISA American Express Discover  Personal Check (unless past-due balance) Cash Money Order/Cashier’s Check WebCheck (ACH) Financial Aid Awards

Where’s My Bill? Bills are not mailed>>access in Pioneer Portal

One-time fees Due August 20

What are my Payment Options? Payment in Full Full payment must be received by posted payment deadline. Installment Payment Plan Regular semester plan - 4 payments Emergency Loan plan – 3 payments

Fall 2019 Installment Plan 25% down payment required $25 installment fee included Accepted financial aid used for down payment Three monthly payments: Sept. 15 Oct. 15 Nov. 15

Fall 2019 Emergency Loan Plan Designed for students awaiting financial aid processing No down payment upon enrolling $25 installment fee Balance in three monthly payments: Sept. 15 Oct. 15 Nov. 15

Pay for Classes/Pay My Bill>Payment Plans

How do I get my refund? > Make Refund Choice

Fixed vs Standard Tuition Credit Hour Rates

Remember Payment Deadline is August 20th! WELCOME TO TWU! Remember Payment Deadline is August 20th!